Awards and Certifications

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    BS EN ISO: 9001 Quality Assurance Certification

    We have achieved the BS EN ISO: 9001. This ensures that our business meets quality assurance standards by an external party delivering the highest level of service to our customers.

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    Association of Translation Companies

    As a member of the ATC we adhere to their strict member guidelines and code of conduct. This showcases our drive to deliver the best translation and interpreting service possible for our clients.

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    Institute of Translation & Interpreting (ITI)

    We are a member of the Institute of Translation & Interpreting who assess us via their strict guidelines and include our services in their directory of qualified translators and interpretors.

Our translation promise to you

  • We believe that quality is not a commodity but a prerequisite for every translation we undertake.  So we will not compromise on the quality of our translations.
  • ALL of our translations are proof read by another translator, as standard.
  • We adhere to the internationally recognised BS EN ISO: 9001 quality assurance standards that guarantees all our processes are monitored and audited by external specialists.
  • We only use native speaking professional translators that have experience in specific industry sectors.
  • Our APM qualified project managers actively manage our projects and are at hand every step of the way to ensure your project is delivered to the highest standard and to meet your deadlines

You can see an overview of how our translations are produced by visiting our how it works page.

Our interpreting promise to you

  • Our interpreters must speak from and into their mother tongue, in the first instance
  • All our interpreters must undergo an enhanced DBS check
  • Interpreters receive comprehensive training through the Word360 Language school to ensure they understand our robust policies and processes
  • Our interpreters are recruited with specfic industry knowledge to allow them to apply their knowledge ‘in the field’
  • When our interpreters join the Word360 team they are put through a rigorous induction process that ensures they understand our commitment to delivering a quality interpreting service.
  • We guarantee that our interpreters are experienced, professional and punctual for your meetings.
  • Our interpreters abide by our non-disclosure agreement that ensures complete confidentiality and discretion at all times.

 

Government Frameworks

  • HealthTrust Europe

    HealthTrust Europe offers a flexible approach to procurement, providing its members with tailored solutions which are aligned to the individual needs of their organisation.

    All contracts are fully compliant with OJEU regulations with fixed term pricing and full contract management.

  • London Procurement Partnership

    The London Procurement Partnership is an organisation funded by the NHS that help support the purchasing of services for its patients within the NHS.

    We work with the LPP to relay our translation and interpreting services to different departments and trusts around the UK.

Our Quality Promise

Our on-going commitment to Quality is intrinsic in everything we do for our clients.

We understand the trust and responsibilities our clients give us to ensure their message is delivered correctly and pride ourselves in providing a superior service no matter the size of the project.

You can have peace of mind knowing that your project will be given the highest level of attention and commitment.

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