Medical Interpreting

Delivering NHS interpreting services for over 25 years’ has given us a comprehensive understanding of this specialist sector and how we can increase efficiencies and drive down costs.

  We understand that if you use our service, you want minimal disruption to your business.

  We know that Mental Health services will require interpreters with that specialist knowledge

  We always send female interpreters to maternity bookings unless you tell us something different.

  We get how it works in the NHS.

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Why choose us

  • Qualified

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    Highly qualified interpreters with sector specialisms that have comprehensive training through the Word360 language school.

  • Available

    delivery

    Services are available 24 hours a day, 7 days a week without exception.

  • Extensive

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    Comprehensive range of languages including rare dialects such as Twi, Oromo and Xhosa

  • Efficient

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    Greater efficiencies through our unified service management system.

Frameworks

Our reputation precedes us.  We currently work with over 500 NHS organisations across the UK and have been selected to deliver under frameworks such as HealthTrust Europe and London Procurement Partnership.

Standards

Our services are underpinned by robust policies and procedures that conform regulatory and legislative measures set by the NHS. Our ISO:9001 Quality assurance certification coupled with APM and PRINCE 2 qualified project managers offer confidence of efficient processes and systems.

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We build Relationships

Many of our NHS clients have worked with us for over 15 years. Why?  Because we understand their needs.  Not every Trust, hospital or GP practice has the same procedures or systems.  We work with you to seamlessly deploy and implement our service provision throughout your organisation.

Our Service Management Platform

Innovation is a key part of our business strategy. We have created a cutting edge service management system that increases efficiencies by 50% through automation of processes.

Talk to our interpreting team to learn how we can introduce management software into your organisation which includes the following:

  • Linguist Allocation

    Intelligent allocation of interpreters that result in better use of interpreters’ time.

  • Geo-Targetting

    Geo-targeting technology resulting in quicker response times for urgent appointments

  • Custom Reporting

    Bespoke reporting for your service management teams for better budget management

Our translation promise to you

  • We believe that quality is not a commodity but a prerequisite for every translation we undertake.  So we will not compromise on the quality of our translations.
  • ALL of our translations are proof read by another translator, as standard.
  • We adhere to the internationally recognised BS EN ISO: 9001 quality assurance standards that guarantees all our processes are monitored and audited by external specialists.
  • We only use native speaking professional translators that have experience in specific industry sectors.
  • Our APM qualified project managers actively manage our projects and are at hand every step of the way to ensure your project is delivered to the highest standard and to meet your deadlines

You can see an overview of how our translations are produced by visiting our how it works page.

Our interpreting promise to you

  • Our interpreters must speak from and into their mother tongue, in the first instance
  • All our interpreters must undergo an enhanced DBS check
  • Interpreters receive comprehensive training through the Word360 Language school to ensure they understand our robust policies and processes
  • Our interpreters are recruited with specfic industry knowledge to allow them to apply their knowledge ‘in the field’
  • When our interpreters join the Word360 team they are put through a rigorous induction process that ensures they understand our commitment to delivering a quality interpreting service.
  • We guarantee that our interpreters are experienced, professional and punctual for your meetings.
  • Our interpreters abide by our non-disclosure agreement that ensures complete confidentiality and discretion at all times.
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