5 Reasons You Should Consider Remote Interpreting for Your Business During COVID-19

By March of 2020, Zoom had added more new members than it had during the entirety of 2019. This march online was symptomatic of the shift in our everyday working lives, as we all took to commuting no further than our home offices.

This new remote means of working, brought about on a global scale by the COVID-19 pandemic, raises the question of how do we continue working across borders and across language barriers? Especially now that the effects of the pandemic are compounded by Brexit.

The solution lies in remote interpreting: making use of existing technology to interpret via telephone or video conferencing software. While we could reel off a very long list of reasons for businesses to consider remote interpreting during COVID-19, there are 5 that we believe are the most important.

5) Time efficiency

While the old adage that ‘time is money’ does not necessarily apply to every business in the same way, it’s certainly not wrong. We’ll always maintain that face-to-face interpreting is the gold standard, but there are plenty of occasions when we’ll openly admit that the gold standard is overkill.

Routine or brief conversations, for example, could easily be translated over the phone. At Word360, we use our leading edge software solution, Wordskii, to combine our service offerings and allow near-instant access to an interpreter.

This means your interpreter is there for exactly the amount of time you need them, and no longer, maximising time efficiency and freeing you and your employees for the next task.

4) Cost efficiency

As we’ve discussed, it’s not always necessary to use the gold standard of interpreting, or to pay the gold standard price that comes with it. Remote interpreting involves no travel expenses and is much simpler in its setup, meaning that it is often available at a more economic price point.

By balancing your interpreting needs across all of the options available to you, using each when it’s most suited, it’s possible to maximise both time and cost efficiency, while still allowing you to operate across language barriers as you always have, or perhaps wish to.

3) Avoiding travel restrictions

In our COVID-19 affected, post-Brexit world, travel is not a simple concept anymore. Restrictions exist left right and centre, some for safety and some as a result of our new world standing after our exit from the EU.

Because remote interpreting does not involve any travel, these various restrictions, complications, and additional costs do not factor in. Operating remotely in this way means you never have to concern yourself with fluctuating travel rules and newly complicated borders.

2) On-demand

Our utilisation of industry leading Wordskii software allows us to connect you with an interpreter in mere minutes, and because our services are available 24/7, you’ll never be without an interpreter when you need one.

Having an interpreter on-hand whenever you need means that there doesn’t need to be any planning or forethought involved in communicating across language barriers, making you more flexible and able to deal with whatever life throws your way.

1) Safety

As well as our work with the private sector, we work heavily with the NHS to help them deliver crucial services that’re accessible to all. A huge list of NHS trusts and organisations are now using remote interpreting to allow them to cope with the huge demand they’re currently facing, and to do so safely.

Because remote interpreting is, by definition, remote, it’s much safer under current circumstances as it reduces the number of unnecessary interactions between people in the workplace.

Meetings, conferences, and everyday conversations can still take place, only via a video link or a phone call, meaning business can go ahead as normal, only without dangerous interactions and potentially costly work stoppages caused by staff falling ill.

In the current paradigm where every physical interaction carries a risk, where travel is difficult and costly, efficiency is everything. Keeping staff safe and maximising their efficiency is crucial to business efficacy, and adaptations made now will provide advances in processes that will yield further benefits once the world finally returns to some semblance of normality.  

Written by Ioana Gaicea

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