Dudley College

Services Used

Dudley Worldwide Operations is a forward thinking, dynamic department of Dudley College that strive to deliver excellence in education, globally.  Over the last three years Dudley Worldwide Operations has successfully exported education to various countries in partnership with the British Council including Africa, Middle East and China.

The Challenge

Dudley College were in the final stages of securing multi-million pound contracts for a female only institutions in Saudi Arabia when they contacted WORD360.  They were finalising a comprehensive project that involved building a relationship with the potential client by taking into account cultural differences.  This involved:

  • All documentations and presentations to be delivered in Arabic as part of the contract.
  • Delegate visits to the UK with non-English speaking parties
  • Regular communication exchanges via email and telephone that fell in line with the Middle East time differences
  • Cultural awareness to gain a fundamental understanding of Muslim practices.

The team wanted a language services partner that was able to work to give them a versatile range of language services across all languages whilst they implemented these multi-million pound contracts in Saudi Arabia.

Case Study Highlights

  • Fast efficient translation of documents and presentations maintaining presentation styles and tone of the content.
  • Editing of amended documents that have already been translated
  • Qualified, experienced face to face interpreters provided for delegation visits at short notice.
  • Telephone interpreting sessions offered with an experienced interpreter
  • Cultural Awareness classes for staff going to Saudi Arabia

The Solution

With the plethora of communication formats that Dudley College were using, they needed a company that offered a dynamic range of solutions that ensured the Dudley college team could communicate confidently with their international client without any language barriers and in the same formats in which they chose.

Translation

We removed the stress of delivering the documentation on time by offering fast, large volume translations with very short turnaround times to ensure the college could comfortably meet their deadlines.

Our memory of all translated content drove down costs over time as content repetitions were easily identified and omitted using our Wordski Translation system.

Face to Face Interpreters

With over 2000 qualified, experienced linguists on our team, finding the right interpreters to deliver Arabic interpreting in an educational environment was a simple task.

With walking tours and site visits part of the agenda, our interpreters we adaptable and confident to deliver high quality, precise interpreting throughout the delegate visit.

Telephone Interpreting

We understand that building a rapport with a client is fundamental to the relationship.  Our telephone interpreting service has enabled the Dudley college team to speak to their client at any time with the assistance of our Arabic interpreter to assist during the call.  As our telephone service is available 24hours a day, 7 days a week, they also had the confidence that they could place a call that was supported by our interpreter during the office hours of their client in the Middle East.

Dudley College

Word360 have provided Dudley College with a range of interpretation and translation services and we have always been incredibly happy with their efficiency, accuracy and willingness to support the college in meeting tight deadlines. Staff are always friendly, courteous and efficient, and we will continue to use Word 360 to provide translation and interpretation as

M Cadden-Hyde Operations Manager Dudley College

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