Our managed service offered access to our complete language services package. This give Taunton and Somerset NHS Foundation Trust and its staff the complete flexibility to access language support through a number of different mediums with an overarching online management system that delivered instant booking and reporting facilities across all services.
We removed the stress of delivering the documentation on time by offering fast, large volume translations with very short turnaround times to ensure the Trust could comfortably meet their deadlines.
With additional services including design and typesetting of all language content, the Trust benefit from high quality translation with minimal requirement of input.
Face to Face Interpreting
With over 5000 qualified, experienced linguists on our team, finding the right interpreters to deliver face to face interpreting to Musgrove Park Hospital was an effortless task.
The Word360 Language School trains and recruits the very best interpreters around the country ensuring that quality of our interpreting service is unsurpassed. All interpreters undergo a strict 5 stage recruitment process after which they are required to attend an induction seminar.
Our telephone interpreting service has enabled the Musgrove Park Hospital team to speak to their client at any time with the assistance of our Arabic interpreter to assist during the call.
As our telephone service is available 24hours a day, 7 days a week, they also had the confidence that they could access emergency language support at any time; an essential requirement for A&E and urgent services.
British Sign Language interpreters
The BSL community is a tight knit group who know one another socially. Deaf or hard of hearing patients often prefer to use interpreters with whom they feel confident and secure. With our national network of BSL interpreters, we already had a network of interpreters working in the area with established relationships within the BSL community which allowed us to deliver this service with confidence.
Bespoke Service Management System
Word360 use a unique service management system that has been developed with the public sector in mind. The system enables our clients to manage all of their language services from a single platform. This includes telephone, video and translation services as well as their face to face interpreting requests.
The system can be used by 10- 10,000 users offering complete flexibility and adaptability
It also offers bespoke reporting in real time for better budgeting control and usage analysis