Who is Walsall Metropolitan Borough Council?
Since 1974, Walsall Metropolitan Borough Council has overseen the Metropolitan Borough of Walsall and the more than 250,000 residents of the area.
This formally heavily industrial and increasingly diverse region of the West Midlands borders on Birmingham, Wolverhampton, and Sandwell.
Word360’s fully managed service provision has allowed the Walsall Metropolitan Borough Council to provide accessible services to 100% of its service users between 2016 and 2020.
Walsall Council required a language services partner that was able to deliver:
- A fully managed service capable of handling their extensive requirements
- Guidance on maintaining best practice and accessibility across communities
- Drive cost efficiencies through technology
- Provide greater data insight and transparency of how the service is run
- Support with and transcription of PACE interviews
The Council is responsible, as all public bodies in the UK are, for the provision of accessible services including the provision of translation and interpreting.
They provide a wide range of services to a diverse population, including adult social care, children’s services, economy and environment, and resources and transformation.
Throughout our first completed contract with Walsall Metropolitan Borough Council, we were able to achieve success rates on all of the KPIs of 99.9-100%, exceeding every one of our contractual requirements to deliver outstanding service.
These results demonstrate a fantastic return on investment for the client and come in tandem with our bespoke software offering that makes the entire service provision transparent and manageable.
Through the use of Word360’s solutions, the Council was able to exceed legal accessibility standards and provide services to all of its constituents, regardless of language or ability.