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Insights on language access, interpreting and translation from the Word360 team.

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NHS
Sep 16, 2026 5 min read

On-Demand Video Interpreting: Closing the Language Gap in Minutes, Not Hours

When urgent care can’t wait, on‑demand video interpreting closes the gap between need and support.
NHS
Sep 10, 2026 2 min read

ISO 21998 Re-Certification: Continued Approval for Healthcare Interpreting at Word360

Word360 are proud to announce the successful re-certification of their ISO 21998 audit.
NHS
Sep 3, 2026 6 min read

AI in Healthcare Conversations: Where It Helps and Where Humans Still Matter

Exploring how AI is actually being used in healthcare today, with real examples, and where human judgement still needs ...
NHS
Aug 5, 2026 6 min read

Migrant Health in the UK: Barriers to Access and How Services Can Respond

The main barriers migrants face when accessing healthcare in the UK, and what practical steps NHS organisations and ...
NHS
Jul 27, 2026 5 min read

PCREF Explained: The Patient and Carer Race Equality Framework

A mandatory anti-racism framework designed to tackle health inequalities for all NHS Mental Health Trusts across the ...
Fifa world cup trophy
NHS
Jul 23, 2026 3 min read

What the FIFA World Cup Taught Us About the Universal Language of Understanding

A moment of global unity on the pitch becomes a reminder of why understanding matters even more off it.
NHS
Jul 7, 2026 4 min read

Core20PLUS5 Explained: The Five Clinical Areas and the Role of Language Access 

An NHS England framework designed to reduce healthcare inequalities by targeting 20% of the most deprived areas across ...
NHS
Jun 23, 2026 3 min read

Creating Pathways for Refugees: Removing Barriers and Opening Doors

A deeper look at how language support is transforming access, opportunity, and belonging for refugees in the UK.
NHS
Apr 27, 2026 3 min read

Why Family Members Shouldn’t Be Used as Interpreters: A Patient Experience Perspective

Often, non-English speaking patients rely on family members to understand their care. Find out how this can affect ...

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