Why Word360?
Making language universal. Building relationships. Communicating with confidence.


Our mission is to make communication universal.
We want to bring the world a little closer together by providing global translation and interpretation services tailored to your needs.
We do this while delivering outstanding customer service, competitive pricing and always leaving our clients feeling empowered.

Our Team

Jackie Hendley
Non-Executive DirectorJackie joined Word360’s director’s table in 2019 as a...…

Tiku Chauhan
CEO / Co-FounderPrior to taking the reins at Word360, Tiku worked in the motor...…

Kavita Parmar
CCO / Co-FounderAs Chief Commercial Officer and co-owner, Kavita is the driving...…

Sam Shaw
FinanceOne of our number gurus, Sam joined Word360 as an Accounts...…

Paulina Grignard
TrainingPaulina joined the Word360 team in 2016 as a call handler, and...…

Amy Coburn
Project ManagerAmy is one of our dedicated Project Managers within our busy...…

Anita Kaur
Project ManagerA Prince-2 qualified Project Manager, Anita is experienced in...…

Shannon Thornton
Customer Service AdvisorShannon is one of Word360’s team of award-winning customer...…

Abbie Guest
Senior Resource PlannerAs part of our customer service team, Abbie helps keep track of...…

Aimee Archer
Senior Resource PlannerAimee is our Senior Resource Planner, and oversees the...…
James Nunnerley
Head of Development…
Daniel Opoku
Head Of Product…
Martin Saunders
Senior Developer…
Martin Seal
Senior App Developer…
Jackie Hendley
Jackie joined Word360’s director’s table in 2019 as a Non-Executive Director, and applies her extensive experience in business to challenge and guide the performance of the wider business.
With a career spanning more than 36 years, she is a dedicated team player, enabling her peers to reach their full potential and putting businesses on the map.
Away from her desk, Jackie enjoys spending time with her family, as well as a healthy dose of adventure and trekking, with peaks like Kilimanjaro and Machu Pichu under her belt.
Tiku Chauhan
Prior to taking the reins at Word360, Tiku worked in the motor industry, heading up finance for key accounts such as Mercedes and Jaguar Land Rover. He made the decision to strike out on his own, and took ownership of Word360, helping it forge a position as the Midland’s leading language services agency.
In his spare time, Tiku is a massive George Michael fan, and indulges his passion for karaoke and whisky.
Kavita Parmar
As Chief Commercial Officer and co-owner, Kavita is the driving force behind Word360’s continued growth. She is a serial entrepreneur with more than 15 years working in healthcare environments.
Constantly seeking out new opportunities for growth and innovation, Kavita believes that the customer is king, and there’s never room for bad customer service.
Kavita is a self-confessed workaholic, but away from her laptop she can be found playing netball, or shopping online.
Sam Shaw
One of our number gurus, Sam joined Word360 as an Accounts Assistant. Since then, Sam has raised the bar every time, and is now our Finance Lead.
He thrives on clear goals, determination and forging long-lasting relationships with our amazing customers, partners and colleagues.
When he’s not managing the accounts, Sam spends his time watching football, or more specifically, the Wolverhampton Wanderers.
Paulina Grignard
Paulina joined the Word360 team in 2016 as a call handler, and is now the brains and friendly face behind our interpreter CPD programmes.
She helps our interpreters develop their professional skills and supports talented linguists throughout the UK.
Outside of her work helping grow people’s careers, Paulina is an avid snowboarder, and dreams of travelling South America. Over the last year to challenge herself, she began learning Spanish.
Amy Coburn
Amy is one of our dedicated Project Managers within our busy translation team.
Amy oversees our specialist projects, managing multiple linguist teams making sure we deliver amazing service every time. She believes teamwork, planning, and reliability are the secrets to a perfect translation.
Outside of work, Amy is both a cat and dog mum, as well as a chef in the making.
Anita Kaur
A Prince-2 qualified Project Manager, Anita is experienced in working with global organisations, from luxury beauty brands to engineering consultants. She is currently responsible for overseeing our translation and sales enquiries from initial engagement to project delivery.
Anita’s flair for finding solutions means she handles our complex and technical projects that often have short deadlines or specialist requirements. She believes that honesty, perseverance, and plenty of hard work are what contribute to our reputation for outstanding customer service.
In her spare time, Anita bakes bespoke desserts and aims to be a boxing knock-out champion.
Shannon Thornton
Shannon is one of Word360’s team of award-winning customer service advisors, and dedicates her time to handling calls and queries from interpreters and clients as well as managing bookings and account set-ups. With a flair for graphic design, Shannon also lends her skills to our marketing team by producing stand-out graphics.
She values organisation, empathy and creativity above all else, which allow her to support our amazing clients.
When she’s not supporting customers, Shannon indulges her passion for film and cinema, as well as honing her illustration skills by creating new artwork for her flat.
Abbie Guest
As part of our customer service team, Abbie helps keep track of feedback from our clients as well as holding our interpreters to high standards. She helps ensure that everyone is where they’re meant to be, when they’re meant to be there.
One of our two Mental Health First Aiders, she believes strongly in providing everybody the same level of support, regardless of language barriers.
Away from customer service, Abbie has found a passion in tracing her family history, as far back as the 17th century! Her dog Elvis and plenty of pub quizzes make up the rest of her time.
Aimee Archer
Aimee is our Senior Resource Planner, and oversees the day-to-day operation of the interpreting and call handling team, as well as making sure our teams of linguists are kept in the loop via our Wordskii platform.
She prides herself on her progression within Word360, and knowing that her work helps ensure the accessibility of services for all. Aimee values personability and motivation, and believes these are the keys to her high levels of customer service.
Outside of managing her team, Amy enjoys travelling and exploring new cultures, as well as renovating her new house, or at the very least trawling the internet for renovation inspiration.
James Nunnerley
Daniel Opoku
Martin Saunders
Martin Seal
Award Winning
We always go the extra mile for our clients and their end users.
Here are some of the awards and accreditation we've received that highlight our commitment to quality.
- Best Patient Experience Award 2021 - NHS Excellence in Supply
- Best Tech Supplier 2021 - Midlands Tech Awards
- Small Business of the Year - NHS Excellence in Supply
- Best Translation Services Provider - AI Awards 2021
- Outstanding Diversity and Inclusion Award 2019 - Birmingham Chambers of Commerce
- Contribution to the Community Award – Birmingham Business Awards 2020
- Best Patient Experience award - NHS Excellence in Supply awards 2019
- Best Support Service award - NHS Excellence in Supply awards 2019
- Best Overall Supplier award - NHS Excellence in Supply awards 2019
- Small Business of the Year
2016 – ABCC | Greater Birmingham Chambers of Commerce - Outstanding Translation Service | AI Excellence Awards 2016

Our social responsibility
Whether it’s our commitment to becoming a carbon neutral company or how we’re working directly with communities to support all demographics, we’re aware of our social responsibility and wider impact.
Find out more
Reliability
Trust and reliability underpin everything we do.
Quality
We adapt and innovate without compromising on quality.
Relationship
We build strong partnerships, supporting our client’s goals and ambitions.
Speed
Offering fast turnaround services while remaining efficient and accurate.
Consistency
Delivering outstanding services every single time.
Innovation
We are passionate about creating new ideas to deliver innovative solutions for our clients.
Discover new ways of communicating in over 350 languages
Get in touchWe’ve spent the last 30 years delivering outstanding language services to businesses and organisations from all over the world.
No one should feel as though their voice isn’t being heard. That’s why we use a combination of cutting-edge technology and language specialists to translate, interpret and transcribe.
Industry leaders around the world choose Word360 thanks to our transformational service offering and commitment to customer service, delivering over and above every time.