Why Word360?

Jackie joined Word360’s director’s table in 2019 as a Non-Executive Director, and applies her extensive experience in business to challenge and guide the performance of the wider business.

With a career spanning more than 36 years, she is a dedicated team player, enabling her peers to reach their full potential and putting businesses on the map.

Away from her desk, Jackie enjoys spending time with her family, as well as a healthy dose of adventure and trekking, with peaks like Kilimanjaro and Machu Pichu under her belt.

Prior to taking the reins at Word360, Tiku worked in the motor industry, heading up finance for key accounts such as Mercedes and Jaguar Land Rover. He made the decision to strike out on his own, and took ownership of Word360, helping it forge a position as the Midland’s leading language services agency. 

In his spare time, Tiku is a massive George Michael fan, and indulges his passion for karaoke and whisky.

As Chief Commercial Officer and co-owner, Kavita is the driving force behind Word360’s continued growth. She is a serial entrepreneur with more than 15 years working in healthcare environments.

Constantly seeking out new opportunities for growth and innovation, Kavita believes that the customer is king, and there’s never room for bad customer service.

Kavita is a self-confessed workaholic, but away from her laptop she can be found playing netball, or shopping online.

James is Word360’s technical mastermind having spent his career building successful Saas platforms. He is the technical lead in the development of our digital products and services.

His mantra is ‘always keep it simple’; he believes that technology should always work to make people’s lives easier.

Away from his computer, James divides his time between his two children and cycling, rugby, DIY and cooking.

In his role as Operations Manager, Andrew oversees our Interpreting, Training, Finance, Translation, and Recruitment teams. Always busy, he lends practical support and oversight to our core operations, working closely with senior stakeholders to making policy and strategy decisions. 

Andrew believes strongly in helping his team to success as a route to business growth, and values in equality, fairness, honesty, and fun, helping to reflect those values back onto Word360. 

When he’s not helping Word360 tick, he enjoys plenty of football, golf, and time with his family. Andrew’s also an active member of his local church.

One of our number gurus, Sam joined Word360 as an Accounts Assistant. Since then, Sam has raised the bar every time, and is now our Finance Lead.

He thrives on clear goals, determination and forging long-lasting relationships with our amazing customers, partners and colleagues.

When he’s not managing the accounts, Sam spends his time watching football, or more specifically, the Wolverhampton Wanderers.

Hannah is our recruitment lead, ensuring we find the best talent possible for both our internal and language teams.

She plays a vital role in recruiting incredible people as Word360 continues to grow, and strives to apply her values of honesty and fairness to all of her work.

When she’s not sourcing talent, Hannah spends her time volunteering and exercising, as well as enjoying her share of movie nights.

Paulina joined the Word360 team in 2016 as a call handler, and is now the brains and friendly face behind our interpreter CPD programmes.

She helps our interpreters develop their professional skills and supports talented linguists throughout the UK.

Outside of her work helping grow people’s careers, Paulina is an avid snowboarder, and dreams of travelling South America.  Over the last year to challenge herself, she began learning Spanish.

Amy is one of our dedicated Project Managers within our busy translation team. 

Amy oversees our specialist projects, managing multiple linguist teams making sure we deliver amazing service every time. She believes teamwork, planning, and reliability are the secrets to a perfect translation.

Outside of work, Amy is both a cat and dog mum, as well as a chef in the making.

A Prince-2 qualified Project Manager, Anita is experienced in working with global organisations, from luxury beauty brands to engineering consultants. She is currently responsible for overseeing our translation and sales enquiries from initial engagement to project delivery.

Anita’s flair for finding solutions means she handles our complex and technical projects that often have short deadlines or specialist requirements.  She believes that honesty, perseverance, and plenty of hard work are what contribute to our reputation for outstanding customer service.

In her spare time, Anita bakes bespoke desserts and aims to be a boxing knock-out champion.

Shannon is one of Word360’s team of award-winning customer service advisors, and dedicates her time to handling calls and queries from interpreters and clients as well as managing bookings and account set-ups. With a flair for graphic design, Shannon also lends her skills to our marketing team by producing stand-out graphics.

She values organisation, empathy and creativity above all else, which allow her to support our amazing clients. 

When she’s not supporting customers, Shannon indulges her passion for film and cinema, as well as honing her illustration skills by creating new artwork for her flat.

As part of our customer service team, Abbie helps keep track of feedback from our clients as well as holding our interpreters to high standards. She helps ensure that everyone is where they’re meant to be, when they’re meant to be there. 

One of our two Mental Health First Aiders, she believes strongly in providing everybody the same level of support, regardless of language barriers. 

Away from customer service, Abbie has found a passion in tracing her family history, as far back as the 17th century! Her dog Elvis and plenty of pub quizzes make up the rest of her time.

Aimee is our Senior Resource Planner, and oversees the day-to-day operation of the interpreting and call handling team, as well as making sure our teams of linguists are kept in the loop via our Wordskii platform. 

She prides herself on her progression within Word360, and knowing that her work helps ensure the accessibility of services for all. Aimee values personability and motivation, and believes these are the keys to her high levels of customer service. 

Outside of managing her team, Amy enjoys travelling and exploring new cultures, as well as renovating her new house, or at the very least trawling the internet for renovation inspiration.