Case Studies - Success Stories From The Organisations We Support

 Results from NHS trusts, integrated care boards, and public sector organisations that have made Word360 their language services provider. 

200+

NHS Organisations Served

1.7m+

Appointments Supported

6

NHS Excellence in Supply Awards

Featured Case Study

university hospitals birmingham nhs foundation trust

How University Hospitals Birmingham exceeded every language access target and saved £63,000 in its first year with Word360 

One of England's largest acute trusts, serving 2.2 million patients in 104 languages, was failing deaf and non-English-speaking patients under its previous supplier. Word360 took over as sole provider and exceeded every contracted target from the first quarter. 

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Key Outcomes

100%
BSL and Video Interpreting Performance 
£63k
Saved in 1 Year
99.9%
Face to Face Interpreting Performance 

NHS & Healthcare Case Studies

Birmingham Community Healthcare NHS Foundation Trust
NHS Trust
How Birmingham Community Healthcare NHS Foundation Trust Cut Manual Interpreter Booking Admin by 81% With Word360
£84,000 projected annual savings
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Musgrove Park Hospital - Somerset NHS Foundation Trust
NHS Trust
How Somerset NHS Foundation Trust Moved to 75% Remote Interpreting With Word360
261% increase in video interpreting
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Queen Elizabeth Hospital - Part of University Hospitals Birmingham NHS Foundation Trust
NHS Trust
How University Hospitals Birmingham exceeded every language access target and saved £63,000 in its first year with Word360
£63,000 saved in Year 1
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black country healthcare NHS Trust
NHS Trust
How Word360 handled 965 BSL requests in two years for Black Country Healthcare NHS Foundation Trust
£35,000+ saved in the first 12 months
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evans vanodine logo
Pharmaceutical
How Word360 took Evans Vanodine’s safety labelling from translation to print-ready artwork in one service
Safety Labelling translated and delivered print-ready
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Walsall Manor Hospital - Walsall Healthcare NHS Trust
NHS Trust
How Word360 lifted Walsall Healthcare NHS Trust’s language service to a 97% “Very Good” or “Excellent” rating
650+ bookings a month
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Public Sector Case Studies

walsall city council
Council
How Word360 handled 550+ bookings a month in 70+ languages for Walsall Council, and won the 2020 re-tender
99.9% delivery rate
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uk enic logo
Business
How Word360 translated 100,000+ certificates for UK ENIC (formerly UK NARIC), cutting costs 22% in 12 months
100,000+ certificates translated
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oxford city council
Council
How Word360 gave Oxford City Council a 24/7 language service with 100% fulfilment, from interpreting and BSL to translation
100% fulfilment across all services
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Private Sector Case Studies

national lottery community fund logo
Non-Profit
How the National Lottery Community Fund made its funding accessible in BSL and 250+ languages while saving 17.5% with Word360
17.5% cost savings
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Womens Aid logo
Non-Profit
How Word360 built an anonymised booking system and a dedicated linguist taskforce for Women’s Aid
10+ years with 0 security breaches
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flash academy logo
Education
How Flash Academy took its English-learning content to 45 languages, on deadline, with Word360
45 languages delivered on deadline
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insignia logo
Consultancy
How Word360 helped Insignia win a major international contract, and deliver it remotely.
Won & Delivered major international contract
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uk enic logo
Business
How Word360 translated 100,000+ certificates for UK ENIC (formerly UK NARIC), cutting costs 22% in 12 months
100,000+ certificates translated
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ARUP office
Engineering
How Word360 saved Arup £157,000 by translating three 30,000-word legal documents
£157,000 saved
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hurraw! products
Cosmetics
How Word360 translated Hurraw! lip balm labels into 15 languages that met regulatory standards
15 languages across 20 countries
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milk makeup products
Cosmetics
How Word360 built Milk Makeup’s branding toolkit for 13 new markets
13 new markets reached
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DPD
Logistics
How Word360 localised DPD’s website and delivery tracking portal for 14 new countries
16% increase in B2C sales
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Charlotte Tilbury products
Cosmetics
How Word360 saved Charlotte Tilbury 19.6% on translation costs while translating into up to 14 languages at once
19.6% saved on costs
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ovacome logo
Non-Profit
How Word360 helped Ovacome make ovarian cancer information and support available in 7 languages
24/7 interpreter access
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