Case Studies - Success Stories From The Organisations We Support
Results from NHS trusts, integrated care boards, and public sector organisations that have made Word360 their language services provider.
200+
NHS Organisations Served
1.7m+
Appointments Supported
6
NHS Excellence in Supply Awards
Featured Case Study
How University Hospitals Birmingham exceeded every language access target and saved £63,000 in its first year with Word360
One of England's largest acute trusts, serving 2.2 million patients in 104 languages, was failing deaf and non-English-speaking patients under its previous supplier. Word360 took over as sole provider and exceeded every contracted target from the first quarter.
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Key Outcomes
100%
BSL and Video Interpreting Performance
£63k
Saved in 1 Year
99.9%
Face to Face Interpreting Performance
NHS & Healthcare Case Studies
NHS Trust
How Birmingham Community Healthcare NHS Foundation Trust Cut Manual Interpreter Booking Admin by 81% With Word360
£84,000
projected annual savings
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NHS Trust
How Somerset NHS Foundation Trust Moved to 75% Remote Interpreting With Word360
261%
increase in video interpreting
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NHS Trust
How University Hospitals Birmingham exceeded every language access target and saved £63,000 in its first year with Word360
£63,000
saved in Year 1
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NHS Trust
How Word360 handled 965 BSL requests in two years for Black Country Healthcare NHS Foundation Trust
£35,000+
saved in the first 12 months
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Pharmaceutical
How Word360 took Evans Vanodine’s safety labelling from translation to print-ready artwork in one service
Safety Labelling
translated and delivered print-ready
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NHS Trust
How Word360 lifted Walsall Healthcare NHS Trust’s language service to a 97% “Very Good” or “Excellent” rating
650+
bookings a month
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Public Sector Case Studies
Council
How Word360 handled 550+ bookings a month in 70+ languages for Walsall Council, and won the 2020 re-tender
99.9%
delivery rate
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Business
How Word360 translated 100,000+ certificates for UK ENIC (formerly UK NARIC), cutting costs 22% in 12 months
100,000+
certificates translated
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Council
How Word360 gave Oxford City Council a 24/7 language service with 100% fulfilment, from interpreting and BSL to translation
100%
fulfilment across all services
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Private Sector Case Studies
Non-Profit
How the National Lottery Community Fund made its funding accessible in BSL and 250+ languages while saving 17.5% with Word360
17.5%
cost savings
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Non-Profit
How Word360 built an anonymised booking system and a dedicated linguist taskforce for Women’s Aid
10+
years with 0 security breaches
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Education
How Flash Academy took its English-learning content to 45 languages, on deadline, with Word360
45
languages delivered on deadline
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Consultancy
How Word360 helped Insignia win a major international contract, and deliver it remotely.
Won & Delivered
major international contract
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Business
How Word360 translated 100,000+ certificates for UK ENIC (formerly UK NARIC), cutting costs 22% in 12 months
100,000+
certificates translated
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Engineering
How Word360 saved Arup £157,000 by translating three 30,000-word legal documents
£157,000
saved
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Cosmetics
How Word360 translated Hurraw! lip balm labels into 15 languages that met regulatory standards
15
languages across 20 countries
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Cosmetics
How Word360 built Milk Makeup’s branding toolkit for 13 new markets
13
new markets reached
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Logistics
How Word360 localised DPD’s website and delivery tracking portal for 14 new countries
16%
increase in B2C sales
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Cosmetics
How Word360 saved Charlotte Tilbury 19.6% on translation costs while translating into up to 14 languages at once
19.6%
saved on costs
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Non-Profit
How Word360 helped Ovacome make ovarian cancer information and support available in 7 languages
24/7
interpreter access
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