How Birmingham Community Healthcare NHS Foundation Trust Cut Manual Interpreter Booking Admin by 81% With Word360

Birmingham Community Healthcare NHS Foundation Trust (BCHC) integrated Word360’s Wordskii platform with its RiO EPR system, cutting administrative burden, reducing costs and improving patient access to language support. 

BCHC relied on a manual process to book interpreters within its RiO EPR system. Staff spent around 405 days a year managing interpreter requests, and 12% of annual spend was lost to cancellations and missed appointments. Demand for interpreting was rising, awareness of language access processes among staff was limited, and communication barriers were driving high rates of Did Not Attend appointments. The Trust needed a more efficient, scalable solution that would improve productivity while supporting equitable patient access.

• 405 staff days a year spent managing interpreter requests
  

• 12% of annual spend lost to cancellations and missed appointments
  

• Rising demand for interpreting across the Trust
  

• High DNA rates linked to communication barriers