Word360 | NHS Interpreting And Translation Services

Integrates Into Your EPR System

No separate login or system to manage, language services sit inside the patient record system your teams already use.

Support For Your Digital-First Transition

Helping Trusts move away from paper-based, manual processes toward a connected, digitally managed approach to language access.

Visibility Across Every Department

A clear view of where language services are being used, and where gaps or risk exist, across your whole organisation.

Juggling several separate interpreting and translation suppliers tends to mean scattered invoices, patchy quality, and nobody clearly responsible when things slip.

Our Solution

A single agreement covers the full range, spoken, signed, and written, with clear, exportable spend data your team can review whenever needed.

Talk To Our Procurement Specialist →

Interpreting and translation tools rarely connect to your core patient record system, leaving activity scattered, undocumented, and hard to account for when it's reviewed.

Our Solution

Our platform sits inside the tools your staff already log into, so activity and results are captured where your team can actually see and act on them.

Talk To Our Integration Specialist →

cio and digital teams person

Sourcing the right language cover in the moment can take the better part of an hour, holding up discharge and sometimes pushing a relative into interpreting when they shouldn't have to.

Our Solution

A qualified linguist is available in moments, reached from the same screen or system your team is already using, no extra steps required.

Talk To Our Clinical Services Team →

ward nurse

Interpreting

Face to face, video, telephone and British Sign Language

Explore NHS Interpreting

Translation

Documents and accessible formats, for any patient

Explore NHS Translation

Alternative Formats

Easy Read, Braille, BSL video and more for every need.

Explore Accessible Formats

Average Response Time

Languages Supported

Happy Clients and Service Users

Bookings to Date

Queen Elizabeth Hospital - Part of University Hospitals Birmingham NHS Foundation Trust

NHS Trust

How University Hospitals Birmingham exceeded every language access target and saved £63,000 in its first year with Word360

£63,000 saved in Year 1

NHS Trust

How Word360 handled 965 BSL requests in two years for Black Country Healthcare NHS Foundation Trust

£35,000+ saved in the first 12 months

NHS Trust

How Word360 lifted Walsall Healthcare NHS Trust’s language service to a 97% “Very Good” or “Excellent” rating

650+ bookings a month

How Can I Access Your Services For My NHS Organisation?

As an approved supplier on the majority of national frameworks (such as NHS SBS, London Procurement Partnership, Crown Commercial Service, ESPO and Healthtrust Europe) , direct award is available without a full procurement exercise on most routes to market.

Please Contact Us for more details.

What Experience Do Your Interpreters Have?

All linguists meet the mandatory NHS professional qualification requirement and are Enhanced DBS checked as standard. They are allocated to jobs based on relevant sector experience, such as mental health or working with children, and receive continuous training from our in-house academy.

How Much Notice Do I Need To Give To Book An Interpreter?

Our Wordskii platform lets you pre-book an interpreter or connect on demand. In many cases we can provide an interpreter with little or no notice, depending on the language.

How Can We Book An NHS Interpreter If We Haven't Used You Before?

We offer short-notice interpreting support across the UK, including rare languages. Your interpreter can attend in person, join by telephone or join through a video platform, including Wordskii video. Get in touch and we will help you get set up.

Can You Help Me Book A BSL Interpreter?

Yes. We provide BSL interpreters by video, either on demand or pre-booked, as well as face to face. Both options are booked through one platform, so you can choose the right option for each appointment.

What NHS Translation Services Do You Provide?

We translate medical and patient information for NHS organisations, including patient information leaflets and appointment letters, using specialist NHS translators. We can also supply the same information in accessible formats, such as BSL video, Easy Read and Braille.

Making The NHS Accessible For Everyone

The UK's Trusted Healthcare Language Services Provider

Integrates Into Your EPR System

Support For Your Digital-First Transition

Visibility Across Every Department

Safer Care. Smoother Journeys. Smarter Spend.

Interpreting, Translation and Accessible Formats For The NHS

Technology Built Specifically For Healthcare

One Unified System

Your AI Interpreter

See How We're Making A Difference To NHS Trusts Across The UK

ISO Accreditations & Certifications

Manage All Your Language Needs Under A Single Provider

Common Questions

How Do Non-English Speaking Patients Contact You?