Unlock efficiencies through digital transformation
Word360 has been delivering interpreting and translation services to the NHS for over 30 years. In doing so, we have developed unique solutions that improve the patient experience, reduce waste and enable staff to focus on more important tasks.
Our innovative strategies are designed to deliver a joined-up approach to language, accessibility and inclusivity so that your organisation can be assured that all their patients are supported throughout their patient journey.
How we help the NHS:
Fully managed language services
Re-design your interpreting and translation services to meet the needs of your organisation through our innovative solutions.
We have proven strategies to drive efficiencies in NHS language services through our innovative language solutions.
Accessibility for everyone
We help you to align with the Accessible Information Standard and make your services accessible to all.
Find a compliant route to market through a Lot on one of our Frameworks
How do your non-English speaking service users contact you?
Now you can enable your non-English speaking patients to contact your organisation, driving independence and freeing up staff time.
We're committed to the highest standards
Manage your language service from a single secure platform
Does your organisation need to offer equitable access to all service users whilst collating essential data on usage?
Our Wordskii Management service will help you to manage all your interpreting services from a single platform.
- Collect essential data about languages and usage
- Access all our service from a single system
- Cut costs with our AI-driven intelligent allocation
- Secure your data with our end to end encryption
"When you have complex organisational needs, you need a supplier who can do the heavy lifting… Word360 really understand healthcare and that makes this service so reliable and easy to manage”
Birmingham Women's and Children's NHS Foundation Trust
We make a difference to NHS trusts across the UK
Check out our case studies to understand how we make a positive impact
Walsall Healthcare NHS Trust
Walsall Healthcare NHS Trust provides acute and community services to around 260,000 people living in Walsall and the surrounding areas. Using our extensive experience with the public sector, we were able to implement a fully managed service
Black Country Healthcare NHS FT
"Our contract has been handled with professionalism and such excellent attention to detail that we have seen our services transformed. Staff are confident in supporting their non-English speaking patients and the Wordskii technology has been a game-changer...
University Hospitals Birmingham NHS FT
University Hospitals Birmingham has now successfully transitioned to 82% telephone interpreting bookings, resulting in savings of more than £63,000.
Frequently asked questions
As an approved supplier on the majority of national frameworks, it has never been easier to use our services instead of undertaking a complete procurement exercise. Word360 have all of the necessary regulatory and compliance measures in place to assure that the quality of our service is 'best in class'. Direct award is available on the majority of frameworks so speak to us about the most effective route to market for your organisation.
We understand that sometimes you need access to interpreters in a hurry. Not a problem. We are used to supplying short notice support around the country and in some of the rarest languages. You can choose to have in interpreter in person, over the phone or through your choice of video conference platform. You can even use our Wordskii video platform!
Contact our customer service team now to discuss your needs and we can connect you with the right service as soon as possible.
There is a mandatory requirement for all NHS interpreters to have professional qualifications and experience. All of our linguists comply with this prerequisite and are even Enhanced DBS (Security) checked as standard.
We have decades of experience working in the healthcare sector and allocate our linguists to jobs based on their given experience within the relevant sector such as mental health or working with children.
We understand that deaf patients must have a professional level 6 NRCPD qualified intepreter at their appointments. That is why we work alongside some of the best specialist BSL providers to ensure we can offer support 24 hours a day.
Simply get in touch with our customer service team to discuss your needs and we’ll walk you through the process from start to finish. Are you a deaf patient? Use our Check a Booking form to see whether an interpreter has been booked for you
With a suite of interpreting services available, we are able to ensure offer interpreting services for emergency and short notice requirements. With Wordskii Live, you are able to pre-book or connect to an interpreter on-demand. We are able to help you access an interpreter both in advance of a meeting or in last-minute circumstances where you need to connect with an interpreter immediately.
While it can depend on the language in question, in many cases, we will be able to provide you with an interpreter with little to no notice.
We can offer translations of any written medical information, from information leaflets to appointment letters. We have decades of experience working in the healthcare sector, and employ specialist linguists to accurately translate complex and sensitive content.
We also offer accessibility and ancillary services such as BSL, Easy Read, and Braille to meet all of your accessibility needs.
The service user will receive an SMS message and/or email notification with all the information and a link to join the video conference. All telephone calls are secure and confidential.
With Wordskii Live you are able to pre-book and connect to an interpreter on demand.
All of our linguists receive continuous training from our in-house training academy, in addition to their wider career experience. We have decades of experience working in the healthcare sector, and allocate our linguists to jobs based on their given experience within the relevant sector.
This means you can always be assured that your linguist will understand the relevant terminology and practices for your sector.