"Both the level of quality of service and customer service provided has been outstanding. Word360's on-demand services are phenomenal."
- Action For Children
Bringing Two Services Together, As One
Formed in 2020 from a merger of two NHS mental health partnerships - Black Country Healthcare NHS Foundation Trust needed an interpreting partner that could work consistently across newly combined teams, sites, and services. Word360 supported the Trust in bringing language support together under one reliable service, rather than two separate arrangements left over from the merger.
How Do I Choose Between Face To Face, Video And Telephone Interpreting?
Face to face suits conversations where nothing can be missed. Video gives you the presence of an interpreter in the room without the wait of a booking. Telephone is the fastest option, connecting you to an interpreter in under 60 seconds on demand, or pre-booked for planned calls. If you are not sure, tell us about your conversation and we'll be happy to recommend you the right one.
How Far In Advance Do I Need To Book A British Sign Language Interpreter?
e ask for at least three weeks' notice for BSL interpreting, because qualified BSL interpreters are in short supply nationally. For shorter notice, we may suggest remote video interpreting or alternative dates.
Are Your Interpreters Employees Or Independent Contractors?
Our interpreters work on a freelance basis, each signed to a client confidentiality NDA, with an enhanced DBS check as standard.
Will I Get The Same Interpreter For Multiple Sessions?
Usually, yes. We aim to give you the same interpreter for continuity. If they are unavailable, we provide a replacement with matched skills.
What Is The Difference Between Interpreting And Translation?
Interpreting relates to the spoken word, delivered face to face, by phone, or by video. Translation relates to written content such as documents.
How Much Does An Interpreter Cost In The UK?
Cost varies by skill level, subject matter, and format. Face to face rates begin from £35 per hour, telephone interpreting can be as low as 45p per minute depending on usage.
How Far In Advance Do I Need To Book An Interpreter?
This varies by skill, language, and location. We recommend booking as early as possible, particularly for rarer languages.
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