Word360 | Local Authority Translation & Interpreting Services

Every Department Covered By One Service

Children's services, adult social care, housing, benefits and schools - all managed through a single account with full visibility.

Control Over Every Budget Line

Real-time reporting and permission-based access mean each department can see and control its own spend, with one picture at the top for finance.

Meets The Accessible Information Standard

British Sign Language, Easy Read, Braille and 350+ spoken languages, so residents can access services the way they need to.

Continuity matters most where trust has to be built carefully, and where the same face or voice returning session after session changes the outcome for a child and their family.

Our Solution

Linguists with enhanced DBS checks, and continuity of interpreter wherever possible, so families aren't re-explaining themselves to someone new each time.

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Assessments and visits happen on short notice, in homes and care settings, not in a booked meeting room.

Our Solution

On-demand field interpreters who bring relevant experience to home visits and care assessments, with the flexibility to respond quickly when a need is identified.

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Residents can miss support they're entitled to simply because the process to access it isn't available in their language.

Our Solution

Trained linguists supporting welfare and benefits conversations, so language is never the reason someone misses out on support they're entitled to.

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Housing and planning conversations are high-stakes and often urgent, and misunderstandings here have real consequences for residents.

Our Solution

Interpreting and translation for housing and planning teams, covering everything from tenancy conversations to planning consultations.

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Schools need to reach parents at very different moments — a routine parents' evening and an urgent exam-access conversation both matter, but need different kinds of support.

Our Solution

Solutions covering the full range, from parents' evenings to exam support, so schools can reach every family they serve.

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Interpreting

Face to face, video, telephone and British Sign Language

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Translation

Documents and accessible formats, for any patient

Explore Local Authority Translation

Alternative Formats

Easy Read, Braille, BSL video and more for every need.

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Council

How Word360 handled 550+ bookings a month in 70+ languages for Walsall Council, and won the 2020 re-tender

99.9% delivery rate

Council

How Word360 gave Oxford City Council a 24/7 language service with 100% fulfilment, from interpreting and BSL to translation

100% fulfilment across all services

35+

Years of Experience

350+

Languages Supported

27000+

Happy Clients and Service Users

1700000+

Bookings to Date

Are Your Interpreters Employees Or Independent Contractors?

Freelance interpreters, with extensive training, confidentiality NDAs and enhanced DBS checks as standard.

What Is The Difference Between Interpreting And Translation?

Interpreting is spoken - in person, by phone, or by video. Translation is written - documents and other hard-copy content.

How Far In Advance Do I Need To Book A British Sign Language Interpreter?

At least 3 weeks in advance where possible. For same-day needs, remote video interpreting is available as an alternative.

Will I Get The Same Interpreter For Multiple Sessions?

Yes - we always try to ensure continuity of interpreter across your sessions, where possible.

What Local Authority Translation Services Do You Provide?

We provide translation and interpreting for local authorities, covering departments such as children's services, adult social care, housing, benefits and schools. Interpreting can be face to face, by telephone or by video, and translation covers documents, letters and web content. We can also supply British Sign Language, Easy Read and Braille.