Hear what our interpreters say about working with Word360

Assignments

Regular assignments with complete support.

Training

Full inductions with ongoing training opportunities.

Good pay

Competitive rates of pay.

Linguist team

Dedicated Linguist Relations Team on-hand to support you with any queries.

Portal

Online portal and mobile app to manage all your bookings.

Flexible

Flexible working - set your own hours

 

Current Linguist Vacancies

Face to Face Interpreter

Professional Face to Face Interpreter 

Areas Covered: All locations

Word360 is looking for people who can provide professional language interpreting services for customers with limited English language skills.  If you hold a passion to help local communities & want flexible working hours to work, this is the right opportunity for you, and we want to hear from you!

We are looking for professional face to face interpreters who can fluently speak English and any other languages;

Main Purpose of the role:

As an Interpreter, you will be providing face to face language interpreting services to a variety of organisations. In this role you will be making a difference by supporting people where English is not their first language providing interpreting services for NHS, charities, private businesses and local authorities.

As a professional interpreter, you will;

  • Adhere to our strict interpreting code of ethics as set by the Chartered Institute of Linguists
  • Speak from your native language and English FLUENTLY.
  • Possess excellent communication, language and organisation skills
  • Be confident, enthusiastic and professional attitude

To qualify for this position you will need:

  • To be eligible to be self-employed in the UK and have the right to work.
  • To preferably have an interpreting qualification(s)
  • To have at least 100 hours of interpreting experience.

Please note that this is a self-employed vacancy and you are responsible for registering with HMRC.

Apply now

Home Based Telephone and Video Interpreters

Areas Covered: Nationwide

Are you gifted with the ability to speak multiple language? Are you looking for a career that is rewarding yet challenging, flexible yet reliable?

Yes? Then you could start a career as a professional  Interpreter & become part of one of the fastest growing companies in the UK.

Word360 is looking for bright Interpreters who can provide professional language interpreting services for customers with limited English language skills.  If you hold a passion to help people & want flexible working hours to work, this is the right opportunity for you, and we want to hear from you!

We are looking for professional face to face interpreters who can fluently speak English and any one of the following languages;

 

  • Akan

  • Albanian

  • Amharic

  • Bantu

  • Bantu

  • Bosnian

  • Burmese

  • Creole

  • Croatian

  • Czech

  • Danish

  • Fanta

  • Gorani

  • Greek 

  • Hausa

  • Igbo

  • Kurdish

  • Lingala

  • Lithuanian

  • Malay

  • Malayalam

  • Mandinka

  • Nepalese

  • Oromo

  • Oshiwambo

  • Polish

  • Pashto

  • Persian 

  • Romanian

  • Sinhalese

  • Slovak

  • Somali

  • Swahili

  • Tagalog

  • Thai

  • Tigrigna

  • Twi

  • Ukrainian

  • Vietnamese

  • Wollof

  • Zaghawa

    
 



Main Purpose of the role:

As an Interpreter, you will be providing face to face language interpreting services to a variety of organisations. In this role you will be making a difference by supporting people where English is not their first language providing interpreting services for NHS, charities, private businesses and local authorities.

Responsibility

As a professional interpreter, you will;

  • Interpret bilingually for a number of professional clients online or by phone
  • Adhere to our strict interpreting code of ethics as set by the Chartered Institute of Linguists
  • Work in a professional manner and provide an accurate, confidential and impartial service
  • Deliver outstanding customer service
  • Speak from your native language and English FLUENTLY.
  • Possess excellent communication, language and organisation skills
  • Be confident, enthusiastic and professional attitude

Requirements 

To qualify for this position you will need:

  • To be eligible to be self-employed in the UK and have the right to work.
  • Have competent IT skills to access our Wordskii platform and email correspondences.
  • To preferably have an interpreting qualification(s)
  • Be proficient in specialist terminology such as medical or legal terms
  • To have at least 100 hours of interpreting experience.

Benefits

  • Receive regular assignments with complete support.
  • Full inductions with ongoing training opportunities
  • Continued learning and self-improvement
  • Competitive rates of pay
  • Dedicated Linguist Relations Team on hand to support you with any queries.
  • Online portal and mobile App to manage all your bookings
  • Social events throughout the year
  • Wide and varied job opportunities. 
Please note that this is a self-employed vacancy and you are responsible for registering with HMRC.

 

Salary - From £12.60 - £15 per hour (based on experience)

Location - Work from home

Extras - Flexible working, Self Employed position, Regular volumes of work, Prompt payment promise

 

Apply now

Face to Face Interpreter - Nottingham

Professional Face to Face Interpreter 
Word360 is looking for people who can provide professional language interpreting services for customers with limited English language skills.  If you hold a passion to help local communities & want flexible working hours to work, this is the right opportunity for you, and we want to hear from you!

We are looking for professional face to face interpreters who can fluently speak English and ALL languages.

Main Purpose of the role:

As an Interpreter, you will be providing face to face language interpreting services to a variety of organisations. In this role you will be making a difference by supporting people where English is not their first language providing interpreting services for NHS, charities, private businesses and local authorities.

Responsibility

As a professional interpreter, you will;


  • Adhere to our strict interpreting code of ethics as set by the Chartered Institute of Linguists.
  • Speak from your native language and English FLUENTLY.
  • Possess excellent communication, language and organisation skills
  • Be confident, enthusiastic and professional attitude

Requirements 

To qualify for this position you will need;

  • To be eligible to be self-employed in the UK and right to work
  • to preferably have an interpreting qualification(s)
  • to have at least 100 hours of interpreting experience 

Please note that this is a self-employed vacancy and you are responsible for registering with HMRC.

Salary: From £15.20 per hour (depending on experience) 

Location: Nottinghamshire

Extras: Flexible working, Self Employed position and Prompt payment promise.

 

Apply now

Face to Face Interpreter - Berkshire

Professional Face to Face Interpreter 
Word360 is looking for people who can provide professional language interpreting services for customers with limited English language skills.  If you hold a passion to help local communities & want flexible working hours to work, this is the right opportunity for you, and we want to hear from you!

We are looking for professional face to face interpreters who can fluently speak English and ALL languages.

Main Purpose of the role:

As an Interpreter, you will be providing face to face language interpreting services to a variety of organisations. In this role you will be making a difference by supporting people where English is not their first language providing interpreting services for NHS, charities, private businesses and local authorities.

Responsibility

As a professional interpreter, you will;


  • Adhere to our strict interpreting code of ethics as set by the Chartered Institute of Linguists.
  • Speak from your native language and English FLUENTLY.
  • Possess excellent communication, language and organisation skills
  • Be confident, enthusiastic and professional attitude

Requirements 

To qualify for this position you will need;

  • To be eligible to be self-employed in the UK and right to work
  • to preferably have an interpreting qualification(s)
  • to have at least 100 hours of interpreting experience 

Please note that this is a self-employed vacancy and you are responsible for registering with HMRC.

Salary: From £15.20 per hour (depending on experience) 

Location: Berkshire and surrounding areas

Extras: Flexible working, Self Employed position and Prompt payment promise.

 

Apply now

Current Head Office Vacancies

Marketing Communications and Events Executive
Job description

As we embark on an exciting journey of growth, we are seeking a dynamic and driven Communications and Events Executive to play a pivotal role in shaping our brand presence and expanding our reach within the health and social care sectors. Our primary clientele includes the NHS, Public Sector, VCSE, and other regulated industries.

About Us:

At Word360, we are dedicated to delivering exceptional language solutions and services to our clients. We are passionate about building a global brand synonymous with excellence in customer service, quality, and innovation. As the largest interpreting agency in the Midlands and the UK, we have achieved a number of accolades over the years including ‘Business of the Year’ at the Chambers of Commerce awards this year.

Role Overview:

Reporting directly to the Head of Sales and Marketing and collaborating closely with the Digital Marketing Executive, the Communications and Events Executive will spearhead the development and execution of comprehensive communication strategies and engaging events to enhance brand visibility and attract new customers.

 

Key Responsibilities:
  • Develop and deliver best in class creative storytelling content from white papers to case studies, that is strategically aligned, maximised, and continually evaluated
  • Fostering a global brand synonymous with excellence, innovation, and unparalleled customer service
  • Create and manage internal communications, ensuring that staff and linguists stay informed and engaged
  • Crafting exhibition and event strategies alongside the senior team, and curating associated collateral
  • Representing Word360 at onsite and online events to showcase our business.
  • Collaborating closely with sales and account management to devise robust lead generation strategies
  • Steering our social media channels and campaigns to new heights
  • Working hand-in-hand with our Digital Marketing executive to craft compelling content strategies
  • Orchestrating marketing campaigns to elevate the Word360 brand and captivate new customers through traditional avenues as well as new mediums such as video content.
  • Upholding our brand integrity as the guardian of brand guidelines
  • Managing relationships with marketing agencies and event organisers


Skills and Attributes Required:
  • Essential expertise in marketing to the public sector, NHS, healthcare or VCSE
  • A dynamic self-starter spirit bursting with innovative ideas.
  • Proven experience in crafting compelling content that captivates and resonates.
  • A knack for driving engagement across both traditional and avant-garde channels.
  • A degree in Marketing; CIM or other professional qualifications are a plus.
  • Minimum of 3 years’ B2B marketing experience, ideally within an SME setting.
  • Exceptional copywriting skills with a versatile tone adaptable to diverse audiences.
  • Proficiency in lead generation via LinkedIn, Facebook, YouTube, and other social media platforms.
  • Experience with Hubspot CMS (or similar) and Monday.
  • A blend of inbound and outbound marketing savvy.
  • A natural curiosity paired with keen business acumen.
  • A collaborative team player with a proactive self-starter attitude.
Apply Now

Word360 is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

  • 23 days holiday per year + bank holidays + extra day off for your birthday

  • An extra day’s paid holiday per year: For every year you remain part of our team, you’ll earn an extra day’s annual leave up to 5 years

  • Onboarding and full training provided; We invest in continued training and annual group training to ensure you continue to be better,

  • Employee awards and training and development opportunities

  • Health Insurance: Also enjoy free gym memberships, free cinema tickets and lots more

  • Build your career: Get out what you put in. With our growth plans, you will be constantly pushing the boundaries of your expertise.

  • Cycle to Work scheme: Let us help you be part of the cycle revolution

  • Work Pension

  • Private healthcare

  • Social events and opportunities to innovate across the business

**Hybrid role - Candidates will be expected to attend our Edgbaston offices at least 2 times a week**

Join Our Team:

If you are ready to take on a challenging and rewarding role in shaping the future of our brand and driving business growth through effective communication and engaging events, we want to hear from you! Please submit your resume and cover letter to [email address] with the subject line "Communications and Events Executive Application."

Word360 is an equal opportunity employer and is committed to creating an inclusive environment for all employees.

Apply Now

Personal Assistant

We are seeking a dynamic and organised individual to join our team as an Office Administrator and Personal Assistant. This role is pivotal in ensuring the smooth and efficient operation of our office environment while providing comprehensive support to senior management. The ideal candidate will be adept at handling a variety of tasks with professionalism, discretion, and attention to detail.

About Us:

At Word360, we are dedicated to delivering exceptional language solutions and services to our clients. We are passionate about building a global brand synonymous with excellence in customer service, quality, and innovation. As the largest interpreting agency in the Midlands and the UK, we have achieved a number of accolades over the years including ‘Business of the Year’ at the Chambers of Commerce awards this year.

Responsibilities:

Administrative Support:

  • Manage the daily operations for the commercial and account management team, including handling correspondence, emails, and phone calls.
  • Coordinate and schedule meetings, appointments, and travel arrangements for senior management.
  • Prepare and distribute documents, reports, and presentations as required.
  • Maintain office supplies inventory by checking stock levels and ordering supplies as needed.
  • Assist with the organisation of company events, conferences, and meetings.

Personal Assistance:

  • Provide comprehensive personal assistance to the Chief Executive Officer and Chief Commercial Officer, including managing calendars, scheduling personal appointments, and handling personal correspondence.
  • Handle personal errands and tasks as requested, ensuring timely completion and discretion at all times.
  • Act as a liaison between senior management and external parties, including family members, clients, and service providers.
  • Manage household-related tasks such as bill payments, household staff coordination, and household inventory management.
  • Documentation and Record-Keeping:
  • Maintain accurate and organised electronic and physical filing systems.
  • Prepare and update various documents, including contracts, agreements, and expense reports.
  • Ensure confidentiality and security of sensitive information and documents.

Communication and Liaison:

  • Serve as the primary point of contact for internal and external enquiries, both in person and via phone or email.
  • Facilitate effective communication between senior management and other team members, ensuring timely dissemination of information.
  • Build and maintain positive relationships with clients, vendors, and other stakeholders.
  • Office Management:
  • Oversee office facilities, including managing maintenance, repairs, and vendor relationships.
  • Coordinate with IT support for resolving technical issues and ensuring smooth functioning of office equipment and systems.
  • Implement and maintain office policies and procedures to ensure a safe and productive work environment.

Qualifications:

  • Proven experience as an office administrator, personal assistant, or similar role.
  • Discretion and confidentiality in handling sensitive information.
  • Excellent organisational and time management skills, with the ability to prioritize tasks effectively.
  • Strong communication skills, both written and verbal, with a high level of professionalism.
  • Have proven experience of producing correspondence and documents
  • Have the ability to judge a context, make connections and build relationships.
  • Proficiency in Microsoft Office Suite and other relevant software applications such as Monday, Canva, and HubSpot.
  • Ability to work independently with minimal supervision and as part of a team.
  • Flexibility and adaptability to meet changing priorities and deadlines.
  • Attention to detail and accuracy in all tasks.
  • Bachelor’s degree preferred, but not required.
    Apply Now

What you will get...

Word360 is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

  • 23 days holiday per year + bank holidays + extra day off for your birthday
  • An extra day’s paid holiday per year: For every year you remain part of our team, you’ll earn an extra day’s annual leave up to 5 years
  • Onboarding and full training provided; We invest in continued training and annual group training to ensure you continue to be better,
  • Employee awards and training and development opportunities
  • Health Insurance: Also enjoy free gym memberships, free cinema tickets and lots more
  • Build your career: Get out what you put in. With our growth plans, you will be constantly pushing the boundaries of your expertise.
  • Cycle to Work scheme: Let us help you be part of the cycle revolution
  • Work Pension
  • Social events and opportunities to innovate across the business

**This is a predominantly office based role – candidates will work from our Edgbaston office**

Word360 is an equal opportunity employer and is committed to creating an inclusive environment for all employees.

Apply Now

 

Customer Service Advisor

Are you great with people?

Do you strive to deliver excellent customer service?

Yes? Then this role may be for you.
 

Word360 is a multi-award-winning language company based in Edgbaston, Birmingham. We deliver leading interpreting and translation services in all global languages to our clients.

As we step into a new phase of growth and focus on new markets, we are expanding our customer service team and are searching for an outstanding Customer Service Representative.

 

The Main Purpose of the Role

As an ideal candidate, you will be an outstanding communicator with a comprehensive understanding of how to deliver exemplary customer service. A client-facing role, you will work as part of our customer service team and be responsible for receiving enquiries from our clients and linguists and managing queries from the start through to resolution.

 

Responsibilities

Within this role, you will:

· Be responsible for answering telephone enquiries and resolving problems

· Deliver outstanding customer service at every opportunity to our clients and sub-contractors

· Fulfil new client requirements and manage general queries

· Maintain accurate records of all communications within our database

· Update job knowledge by participating in training, where required

· Proactive and be able to work within a team but also independently

· Understand and deliver the service objectives in line with KPIs


 

The ideal candidate will

· Be able to work in a fast-paced, customer service environment

· Have outstanding customer service experience (minimum 2 years)

· Have an excellent phone manner and command of English

· Pay attention to detail

· Be extremely efficient, organised

· Ability to stay calm under pressure

· Possess strong problem solving and negotiation skills with the ability to persuade others

· Be a finisher and do whatever it takes to complete a task

· Display a willingness to learn

· Competency in the use of Microsoft Office products such as Teams, Word, Excel and Outlook

· Willingness to work from Office location. (this is not a hybrid role)

 

Benefits:

· Salary increase after probationary period

· After 1 years' service free Private Healthcare and further pay increase

· Opportunity to work with a dynamic, fast-growing company

· Company pension

· 21 days holiday plus Bank Holidays and an extra day off for your birthday

· Great central Birmingham location

· Cycle to work scheme

· Gym membership

· Private medical insurance

· Referral programme

· Store discount

 

Schedule:

Monday to Friday


Supplemental pay types:

Quarterly bonus

Ability to commute/relocate:

Birmingham: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Apply Now


 

Interpreter smiles as he uses Wordskii app with ease

"I would just like to say it is the best company that exists.

It is very professional and the staff are always polite etc on the phone."

Paramjeet Sagoo (interpreter)

Visionary business and a great place to work

I have grown within Word360 and have had 4 promotions in the time I have been here. The Directors are forward thinking.....

Coordinator, Customer Service

Reliable and supportive

A decent job with great opportunities to work in different environments

Interpreter, over 7 years

Great company

...I have been promoted 3 times in 2 years and have been able to expand my skills...

Current Employee, over 4 years

Highly recommend!!

I have had regular projects and prompt payment.

Current Freelancer, less than 1 year

Amazing company with a vision and modern tech stack

The company has an inspiring vision to move the company forward and become the #1 interpreter & translations company in the UK

Senior Software Developer