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Professional Face to Face Interpreter 

Areas Covered: All locations

Word360 is looking for people who can provide professional language interpreting services for customers with limited English language skills.  If you hold a passion to help local communities & want flexible working hours to work, this is the right opportunity for you, and we want to hear from you!

We are looking for professional face to face interpreters who can fluently speak English and any other languages;

Main Purpose of the role:

As an Interpreter, you will be providing face to face language interpreting services to a variety of organisations. In this role you will be making a difference by supporting people where English is not their first language providing interpreting services for NHS, charities, private businesses and local authorities.

As a professional interpreter, you will;

• Adhere to our strict interpreting code of ethics as set by the Chartered Institute of Linguists
• Speak from your native language and English FLUENTLY.
• Possess excellent communication, language and organisation skills
• Be confident, enthusiastic and professional attitude

To qualify for this position you will need:

• To be eligible to be self-employed in the UK and have the right to work.
• To preferably have an interpreting qualification(s)
• To have at least 100 hours of interpreting experience.

Please note that this is a self-employed vacancy and you are responsible for registering with HMRC.

Areas Covered: Nationwide

Are you gifted with the ability to speak multiple language? Are you looking for a career that is rewarding yet challenging, flexible yet reliable?

Yes? Then you could start a career as a professional  Interpreter & become part of one of the fastest growing companies in the UK.

Word360 is looking for bright Interpreters who can provide professional language interpreting services for customers with limited English language skills.  If you hold a passion to help people & want flexible working hours to work, this is the right opportunity for you, and we want to hear from you!

We are looking for professional face to face interpreters who can fluently speak English and any one of the following languages;

Main Purpose of the role:

As an Interpreter, you will be providing face to face language interpreting services to a variety of organisations. In this role you will be making a difference by supporting people where English is not their first language providing interpreting services for NHS, charities, private businesses and local authorities.

Responsibility

As a professional interpreter, you will;

• Interpret bilingually for a number of professional clients online or by phone
• Adhere to our strict interpreting code of ethics as set by the Chartered Institute of Linguists
• Work in a professional manner and provide an accurate, confidential and impartial service
• Deliver outstanding customer service
• Speak from your native language and English FLUENTLY.
• Possess excellent communication, language and organisation skills
• Be confident, enthusiastic and professional attitude

Requirements 

To qualify for this position you will need:

• To be eligible to be self-employed in the UK and have the right to work.
• Have competent IT skills to access our Wordskii platform and email correspondences.
• To preferably have an interpreting qualification(s)
• Be proficient in specialist terminology such as medical or legal terms
• To have at least 100 hours of interpreting experience.

Benefits

• Receive regular assignments with complete support.
• Full inductions with ongoing training opportunities
• Continued learning and self-improvement
• Competitive rates of pay
• Dedicated Linguist Relations Team on hand to support you with any queries.
• Online portal and mobile App to manage all your bookings
• Social events throughout the year
• Wide and varied job opportunities. 

Salary - From £15 per hour (based on experience)

Location - Work from home

Extras - Flexible working, Self Employed position, Regular volumes of work, Prompt payment promise

Professional Face to Face Interpreter 
Word360 is looking for people who can provide professional language interpreting services for customers with limited English language skills.  If you hold a passion to help local communities & want flexible working hours to work, this is the right opportunity for you, and we want to hear from you!

We are looking for professional face to face interpreters who can fluently speak English and ALL languages.

Main Purpose of the role:

As an Interpreter, you will be providing face to face language interpreting services to a variety of organisations. In this role you will be making a difference by supporting people where English is not their first language providing interpreting services for NHS, charities, private businesses and local authorities.

Responsibility

As a professional interpreter, you will;

• Adhere to our strict interpreting code of ethics as set by the Chartered Institute of Linguists.
• Speak from your native language and English FLUENTLY.
• Possess excellent communication, language and organisation skills
• Be confident, enthusiastic and professional attitude

Requirements 

To qualify for this position you will need;

• To be eligible to be self-employed in the UK and right to work
• to preferably have an interpreting qualification(s)
• to have at least 100 hours of interpreting experience 

Please note that this is a self-employed vacancy and you are responsible for registering with HMRC.

Salary: From £15.20 per hour (depending on experience) 

Location: Nottinghamshire

Extras: Flexible working, Self Employed position and Prompt payment promise.

Responsibilities:

·  A whole variety of HubSpot related responsibilities such as creating emails, marketing automation, building social media campaigns, generating reports and much more

·  Development of inbound marketing campaigns that deliver solid results

·  Keeping on top of the marketing campaign calendar and keeping stakeholders informed of any changes

·  Coming up with fresh ideas for our marketing activity. No idea is a bad idea!

·  Maintaining the company website and managing basic web content

·  Creating content to optimise SEO and online company presence.

·  Managing the Word360 social media account including generating content, creating graphics, scheduling posts and community engagement

·  Generate digital content for social media, website and email channels with focus on photography, video and graphic design

·  Support events and marketing projects

·  General support for the Marketing Manager and business, liaising with sales, service teams and third parties

Skills & Attributes

·  Experience with HubSpot is highly desirable

·  Experience of creating and implementing marketing and social media campaigns

·  Creative thinking to bring new and innovative ideas to the table to help generate leads for the company

·  Graphic design and photography skills are desirable

·  A keen interest and understanding of existing and emerging social media platforms and trends (including LinkedIn, Facebook, Twitter, Instagram and TikTok)

·  Positive character that is proactive in problem solving and happy to roll up your sleeves and dig into a project that you may not be prepared for

·  Self-motivated - this role will require a strong ability to drive your own agenda and calendar

·  Ability to analyse and summarise data and statistics including social and web analytics

Salary: £30,000-£35,000 DOE

Benefits:

· Company pension

· Private medical insurance after 1 years' service

· 30 Days Holiday (22 days + Bank Holidays) plus 1 day extra per year of service 

· Get your birthday off: spend your special day celebrating, not working!

· Flexi-time

· Gym membership

· Referral programme

· Store discount

· Work from home

Schedule: Flexi-time Monday to Friday

Experience: 

Ideally you’ll have at least 1 year in a marketing role and have studied business, marketing, or computer science.

No degree required, although a marketing degree or CIM qualification is highly desirable. Any experience with HubSpot will be hugely beneficial to your application.

Work Location: Hybrid remote in Birmingham

Word360 is a multi-award-winning language company based in Edgbaston, Birmingham. We deliver leading interpreting and translation services in all global languages to our clients.

As we step into a new phase of growth and focus on new markets, we are expanding our customer service team and are searching for an outstanding Customer Service Representative.

The Main Purpose of the Role

As an ideal candidate, you will be an outstanding communicator with a comprehensive understanding of how to deliver exemplary customer service. A client-facing role, you will work as part of our customer service team and be responsible for receiving enquiries from our clients and linguists and managing queries from the start through to resolution.

Responsibilities

Within this role, you will:

· Be responsible for answering telephone enquiries and resolving problems

· Deliver outstanding customer service at every opportunity to our clients and sub-contractors

· Fulfil new client requirements and manage general queries

· Maintain accurate records of all communications within our database

· Update job knowledge by participating in training, where required

· Proactive and be able to work within a team but also independently

· Understand and deliver the service objectives in line with KPIs

The ideal candidate will

· Be able to work in a fast-paced, customer service environment

· Have outstanding customer service experience (minimum 2 years)

· Have an excellent phone manner and command of English

· Pay attention to detail

· Be extremely efficient, organised

· Ability to stay calm under pressure

· Possess strong problem solving and negotiation skills with the ability to persuade others

· Be a finisher and do whatever it takes to complete a task

· Display a willingness to learn

· Competency in the use of Microsoft Office products such as Teams, Word, Excel and Outlook

· Willingness to work from Office location. (this is not a hybrid role)

Salary: From £22,000.00 per year

Benefits:

· Salary increase after probationary period

· After 1 years' service free Private Healthcare and further pay increase

· Opportunity to work with a dynamic, fast-growing company

· Company pension

· 21 days holiday plus Bank Holidays and an extra day off for your birthday

· Great central Birmingham location

· Cycle to work scheme

· Gym membership

· Private medical insurance

· Referral programme

· Store discount

Schedule:

Monday to Friday

 

Responsibilities:

Working closely with and supported by the Chief Commercial Officer, sales and marketing teams, the role will involve:

· Work with departmental teams on to identify strength to create winning bids

 · Review past tenders and identify areas for improvement to create winning bids

· Anticipate and identify upcoming opportunities through tender sites,
Search out and participate in engagement events MEQs, RFQs

· Anticipate, research and prepare materials for future bids to streamline bid processes

· Apply winning techniques and principles to create winning tenders

· Evaluate unsuccessful bids; gaining, interpreting and addressing feedback to ensure future success

· Creating a glossary of responses/bid library and create a streamlined bid process

· Educate and support the marketing department in producing parallel content for marketing activities in respective sectors.

·Manage Bid pipelines to ensure opportunities align with targets

The ideal candidate will demonstrate:

· Experience of writing tenders for the NHS and local authorities. This is imperative.

· A winning attitude to want to achieve tender success at every opportunity.

·Integrity, motivation and self-discipline to work from home and create winning results

· Strong evidenced backed experience of writing high quality bids and tenders

· Strong written English language skills
Be well organised with a high attention to detail

· The ability to ensure content appears engaging and appealing to read

· Have excellent interpersonal skills and the ability to communicate at all levels
Proficient in the use of Microsoft Office, particularly MS Word document styles

· The ability to work under pressure to tight deadlines and communicate and influence at senior levels

· Effective communicator using phone, email, letters, reports, presentations and face-to face contact

Salary: From £52,000 per year

Benefits:

· Company pension

· Cycle to work scheme

· Flexi-time

· Gym membership

· Private medical insurance

· Referral programme

· Store discount

· Work from home

Schedule: Flexi-time Monday to Friday

Supplemental pay types:

· Bonus scheme

· Commission pay

· Performance bonus

· Quarterly bonus

Education: Bachelor's (required)

Experience: Bid writing: 3 years (required)

Work authorisation: United Kingdom (required)

Work Location: Hybrid remote in Birmingham

Word360 is a multi-award-winning language company based in Edgbaston, Birmingham. We deliver leading interpreting and translation services in all global languages to our clients. To this end, we are looking to hire an experienced Recruiter to help us hire linguists to meet the needs of our growing client base.

The Main Purpose of the Role

You will need to be resourceful and be prepared to think ‘outside of the box’ to find the right candidates. You will be an expert resourcing professional with knowledge, ability and experience of attracting, sourcing, and selecting talent.

Responsibilities

· Managing the end-to-end recruitment of linguists including writing adverts, advertising of vacancies and vetting applicants whilst retaining a comprehensive audit trail.

· Maintaining & implementing processes that ensure regulatory compliance, consistency, and accuracy.

· Ensuring the highest quality of candidate service is maintained, along with a high compliance standard and maximum productivity.

· Delivering KPI's, targets and objectives on a daily/weekly/monthly basis.

· Anticipating recruitment needs based on management reporting and operational needs.

· Achieving direct sourcing targets for rare and unusual language requirements.

· Proactively deliver the candidate attraction strategy, utilising LinkedIn, job boards, careers fairs, events etc.

· Meeting external organisations and building community relations.

· Continually reviewing the agency requirements and negotiating terms.

The ideal candidate will

· Have proven experience (a minimum of 2 years) of leading and delivering against the recruitment process.

· Have experience of working within a complex fast paced organisation.

· Have unique skills to attract and source candidates.

· Have excellent negotiation skills.

· Be adaptive, flexible, and comfortable working at pace.

· Have experience of dealing with external candidates with a customer centric approach.

· Possess an attention to detail and strong organisational skills.

· Have the ability to build and maintain relationships in a professional manner.

· Be an excellent networker with outstanding social and cultural awareness.

· Have experience of working with a wide variety of job boards and professional social sites such as Findajob, LinkedIn, Glassdoor etc.

· Have outstanding people skills, with the ability to influence others and establish effective working relationships with people of all working styles, backgrounds, experience, etc.

· Be able to hit the ground running and get stuck into the role at pace and with minimal supervision.

· Be a team player but with the ability to work under own initiative to deliver to deadline.

Salary: From £22,000.00 per year

Benefits:

· After 1 years' service free Private Healthcare

· Opportunity to work with a dynamic, fast-growing company

· Company pension

· 21 days holiday plus Bank Holidays and an extra day off for your birthday

· Great central Birmingham location

· Cycle to work scheme

· Gym membership

· Private medical insurance

· Referral programme

· Store discount

· Work from home

Schedule:

Monday to Friday

The Main Purpose of the Role

If you’re a people person with the drive to deliver excellent customer service, this may be the role for you. 

Our Business Development Manager will be responsible for growing a profitable portfolio of customers for Word360.

Duties include negotiating and overseeing contracts, pursuing new business opportunities and leading the company’s sales and marketing strategies.

Other Duties:

· Bringing in new business from existing and new clients

· Reviewing and developing operational processes to improve performance and maximise growth

· Working together with relevant departments to develop accurate and consistent bids

· Establishing sales targets and ensuring that the company meets these

· Managing risk assessments for new initiatives

· Overseeing and developing cross-functional teams

· Staying aware of the latest trends and developments and representing the company at industry events

· Assisting with product planning