We are the largest supplier of interpreting and translation services to the NHS and other health and social care services

This means we have a unique understanding of how we can drive change and deliver essential language support when and where you need it most.

With 98% client retention rate and 5* service user feedback, we are trusted by:
Health Harmonie
Harley Street London Premier Day Clinic
Optical Express
Midland Health
Boots
Illingworth Research Group
NHS SBS

What makes Word360 different?

We are all about the people, yours and ours. To focus on this, our technologies take the burden away from your teams whilst ensuring your patients and service users are supported at the point of need, whenever, wherever.
api integration
Integration of services

Secure API to integrate with your systems

 
Turn Key Solutions
Turnkey solutions

Wordskii platform to manage all your needs from a single portal

 
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350 languages

We can support your global and community language needs

 
best in class people_sector specialism
Subject matter experts

We use professional interpreters and translators with Medical and social care experience

 
24 hours
Anytime, anywhere

We support emergency services and short notice requirements

 
award winning
Award winning

We are recognised for our ability in creating positive patient experiences

Word360's accessibility and inclusion guide

How inclusive are your services?

We help you to align with the Accessible Information Standard and make your services accessible to all.

Take our Inclusivity assessment to get your inclusivity maturity score!

Take assessment

 

How we help
fully managed solutions

Fully managed language services

We will re-design your interpreting and translation services to meet the needs of your organisation through our innovative solutions

 

api integration

Integrate with Wordskii

Our Wordskii solutions offer API integrations that allow you to access language support within your systems. 

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Wordskii platform displayed on a mobile, tablet and laptop screen

AI-driven language solutions

With advancements in your service delivery, you need a partner that has scalable secure technical solutions.  Wordskii technology offers:

  • AI allocation of your requests for faster response 
  • Secure encrypted data transfer 
  • Multilevel user accounts and permission controls
  • API keys for seamless access to language support
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How do your non-English speaking service users contact you?

Now you can enable your non-English speaking patients to contact your organisation, driving independence and freeing up staff time. 

Find Out More

Our Services
Interpreting

Interpreting

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Translation

Translation

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alternate format same as braille

Alternative Formats

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Transcription

Transcription

Optical express employees using Wordskii Live to communicate with a client in British sign language

"The interpreters are always outstanding. They quickly build up a fantastic rapport with the patients and put the patients at ease. The interpreters also gladly stay to ensure the patients are settled and that any questions and concerns are dealt with." 

Optical Express

See how we've helped:
Hurraw! products and oranges in a bowl

Hurraw!

Hurraw! now exports to more than 20 countries, with a consistent brand, culturally-attuned tone-of-voice and complete regulatory compliance. They have been able to expand their operations at speed and with outstanding success.
 
In Word360, they have a reliable language partner to whom they can turn with translations projects of any size and expect a consistent quality and speed of service.
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Black Country NHS

"Our contract has been handled with professionalism and such excellent attention to detail that we have seen our services transformed. Staff are confident in supporting their non-English speaking patients and the Wordskii technology has been a game-changer for us, allowing us to realise cost efficiencies whilst increasing quality."

Read More
University Hospitals Birmingham doctor communicating with a patient

University Hospitals NHS

University Hospitals Birmingham has now successfully transitioned to 82% telephone interpreting bookings, resulting in savings of more than £63,000. 

Read More

Frequently asked questions

I need an interpreter for my appointment. How can I book?

Booking an interpreter can be as easy as picking up the phone. Contact our customer service team now to discuss your needs and we can connect you with the right service as soon as possible.

Can you translate my patient information leaflet?

We can offer translations of any written medical information, from information leaflets to appointment letters. We have decades of experience working in the healthcare sector, and employ specialist linguists to accurately translate complex and sensitive content. 

We also offer accessibility and ancillary services such as BSL, Easy Read, and Braille to meet all of your accessibility needs.

 
How much notice do I need to give to book an interpreter?

With Wordskii Live, you are able to pre-book or connect to an interpreter on-demand. We are able to help you access an interpreter both in advance of a meeting or in last-minute circumstances where you need to connect with an interpreter immediately. 

While it can depend on the language in question, in many cases, we will be able to provide you with an interpreter with little to no notice.

Can you help me book a BSL interpreter?

We can arrange a full range of interpreting services, simply get in touch with our customer service team to discuss your needs and we’ll walk you through the process from start to finish.

What experience do your interpreters have?

All of our linguists receive continuous training from our in-house training academy, in addition to their wider career experience. We have decades of experience working in the healthcare sector, and allocate our linguists to jobs based on their given experience within the relevant sector. 

This means you can always be assured that your linguist will understand the relevant terminology and practices for your sector.

How can I send patient information to you such as the service users name etc securely?

We have a dedicated secure form where you can send private information to us with confidence.