Word360 | Health & Social Care Translation & Interpreting

Linguists Who Know Healthcare

Interpreters and translators with medical and social care experience, matched to your job and trained by our in-house academy.

Support When Your Patients Need It

350 languages including BSL, available for planned appointments, short notice and emergencies.

Five Services With One Partner

Manage interpreting, translation and accessible formats from a single Wordskii portal.

Language support often grows by accident: a few agencies, a few phone numbers, and no clear picture of who is being served or what it costs.

Our Solution

We redesign your interpreting and translation service around the way your organisation works, then run it. Your staff get one place to ask for help. You get a service built for your patients, not a generic package.

Talk To Us About A Managed Service →

If your team already books and manages support, you need speed, control and a clear record of what was used.

Our Solution

Wordskii puts your interpreting and translation in one secure platform:

AI allocation sends each request to the right linguist faster
Encrypted data transfer keeps patient information protected
Multilevel accounts and permissions let different teams or sites have the right access
API keys connect language support into your own systems, if you need it

Explore Wordskii →

How do your non-English speaking patients contact you? For many, the honest answer is that they cannot, or a staff member has to work it out on the day.

Our Solution

Wordskii Connect lets patients and service users call your organisation and be connected to an interpreter, without a member of staff setting it up. That gives them independence and frees up your team's time.

Find Out More About Connect →

Interpreting

Face to face, video, telephone and British Sign Language

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Translation

Documents and accessible formats, for any patient

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Alternative Formats

Easy Read, Braille, BSL video and more for every need.

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30s

Average Response Time

350+

Languages Supported

27000+

Happy Clients and Service Users

1700000+

Bookings to Date

NHS Trust

How Birmingham Community Healthcare NHS Foundation Trust Cut Manual Interpreter Booking Admin by 81% With Word360

£84,000 projected annual savings

Musgrove Park Hospital - Somerset NHS Foundation Trust

NHS Trust

How Somerset NHS Foundation Trust Moved to 75% Remote Interpreting With Word360

261% increase in video interpreting

Queen Elizabeth Hospital - Part of University Hospitals Birmingham NHS Foundation Trust

NHS Trust

How University Hospitals Birmingham exceeded every language access target and saved £63,000 in its first year with Word360

£63,000 saved in Year 1

NHS Trust

How Word360 handled 965 BSL requests in two years for Black Country Healthcare NHS Foundation Trust

£35,000+ saved in the first 12 months

Pharmaceutical

How Word360 took Evans Vanodine’s safety labelling from translation to print-ready artwork in one service

Safety Labelling translated and delivered print-ready

NHS Trust

How Word360 lifted Walsall Healthcare NHS Trust’s language service to a 97% “Very Good” or “Excellent” rating

650+ bookings a month

How do we book an interpreter?

Pick up the phone and speak to our customer service team, who will connect you with the right service as soon as possible. If your team has a Wordskii account, you can also request support from the platform.

How much notice do we need to give?

You can pre-book or connect to an interpreter on demand. We can help in advance of a meeting or at the last minute, when you need to connect with an interpreter immediately. It depends on the language, but in many cases we can provide an interpreter with little to no notice.

What healthcare translation services do you provide?

We translate written medical and public health information, from patient information leaflets to appointment letters. Specialist linguists handle complex and sensitive content, and we can also provide BSL, Easy Read and Braille so your information reaches every patient.

Can you translate our patient information leaflets?

Yes. We translate any written medical information, from information leaflets to appointment letters. Specialist linguists handle complex and sensitive content, and we can also provide BSL, Easy Read and Braille to meet all of your accessibility needs.

Can you provide BSL interpreters?

Yes. BSL is available through Wordskii, including by video. Contact our customer service team and we will walk you through the process from start to finish

What experience do your interpreters have?

All of our linguists receive continuous training from our in-house training academy, on top of their wider career experience. We allocate linguists to jobs based on their experience in your sector, so they understand the terminology and practices you work with.

How can we send patient information to you securely?

Use our dedicated secure form to send private information, such as a service user's name, with confidence.

Translation And Interpreting Services For Health And Social Care

Interpreting and Translation Services Trusted By Health and Social Care Providers

Linguists Who Know Healthcare

Support When Your Patients Need It

Five Services With One Partner

Choose How You Want To Work With Us

Healthcare Translation, Interpreting and Accessible Formats

Technology Built Specifically For Healthcare

One Unified System

Your AI Interpreter

How We Make A Difference in Health & Social Care

ISO Accreditations & Certifications

Manage All Your Language Needs Under A Single Provider

Common Questions

How Do Your Non-English Speaking Patients Contact You?