Healthcare

Every patient deserves to have their healthcare needs met in a language they understand.

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healthcare services

Making healthcare accessible for all

No one should ever feel left out of the conversation when it comes to their own personal health. To make sure this doesn’t happen, all healthcare information should be provided in a language that a patient understands. 

Medical interpreting and translation services

To ensure that all written and verbal healthcare information is accessible, the healthcare industry utilises both interpreting and translation services. We can help with this process in a way that’s cost-effective and without disrupting existing processes. 

Expert healthcare translations

Our translation support is used for appointment letters, leaflets and medical records. We’re available 24/7, 365 days a year to provide fast and accurate translations for the healthcare sector.  

Healthcare Benefits

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Rapid translation turnaround

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Anytime access to interpreters

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Sector-expert linguists

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DBS-checked linguists

How we help

Emergency services

Our video and telephone interpreting solutions offer 24-hour, instant access to professional interpreters all year round.

Mental health

Our expert mental health interpreters adapt to the sensitivities of working considerately in specialised environments.

Primary care

We’re able to construct a bespoke service that delivers exactly the right solution for each primary care situation.

Acute care

Your staff will have a whole range of interpreting and translation services at their fingertips, able to make informed choices on the correct service.

Get the most out of your translation service

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ISO accreditations

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Regulatory compliance

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Cost efficiencies through technology

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Efficient translation of large volumes of information

Quick buy options

Language support made simple

Purchase a 30 or 60-minute pay-as-you-go time slot with one of our expert interpreters.

  • Single use service
  • Work with a professional interpreter to facilitate your conversation
  • Choose from over 350 languages and dialects
  • Choose a male or female interpreter
  • 24 hour availability
  • Our interpreters are security cleared
  • Subject matter expertise
  • Use any phone or mobile device
  • No need to download specialist software

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30

Minutes

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60

Minutes

Medical letter translation

Upto 350 words / subject matter expert / fast track service

Medical report translation

Upto 900 words / sector specialist / layout formatting

Patient Leaflet translation

Upto 4 pages / includes design services / subject matter expert

"The interpreters are always outstanding. They quickly build up a fantastic rapport with the patients and put the patients at ease. The interpreters also gladly stay to ensure the patients are settled and that any questions and concerns are dealt with."
Somerset Healthcare NHS
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Word360 in action

Black Country Healthcare

Black Country Healthcare

Find out how the Black Country Healthcare NHS Foundation Trust improved their BSL provision with a Word360 fully managed service.

Read more >
Walsall Healthcare NHS Trust

Walsall Healthcare

Word360’s language services took this NHS trust from failing to passing their CQC inspection in a year. See how.

Read more
View all case studies

Talk to us today

We’re available 24/7 to answer any questions, discuss your needs and help you find the right translation or interpretation solution. 

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FAQs

I need an interpreter for my appointment. How can I book?

Booking an interpreter can be as easy as picking up the phone. Contact our customer service team now to discuss your needs and we can connect you with the right service as soon as possible.

Can you translate my patient information leaflet?

We can offer translations of any written medical information, from information leaflets to appointment letters. We have decades of experience working in the healthcare sector, and employ specialist linguists to accurately translate complex and sensitive content. 

We also offer accessibility and ancillary services such as BSL, Easy Read, and Braille to meet all of your accessibility needs.

How much notice do I need to give to book an interpreter?

With Wordskii Live, you are able to pre-book or connect to an interpreter on-demand. We are able to help you access an interpreter both in advance of a meeting or in last-minute circumstances where you need to connect with an interpreter immediately. 

 

While it can depend on the language in question, in many cases, we will be able to provide you with an interpreter with little to no notice.

Can you help me book a BSL interpreter?

We can arrange a full range of interpreting services, simply get in touch with our customer service team to discuss your needs and we’ll walk you through the process from start to finish.

What experience do your interpreters have?

All of our linguists receive continuous training from our in-house training academy, in addition to their wider career experience. We have decades of experience working in the healthcare sector, and allocate our linguists to jobs based on their given experience within the relevant sector. 

This means you can always be assured that your linguist will understand the relevant terminology and practices for your sector.

How can I send patient information to you such as the service users name etc securely?

We have a dedicated secure form where you can send private information to us with confidence.

Why Word360?

To ensure no one feels isolated or confused when it comes to their own healthcare, we deliver expert translation services in over 350 languages. Find out more today. 

Why Word360?
word360 team