We are the largest supplier of interpreting and translation services to the NHS and other health and social care services
This means we have a unique understanding of how we can drive change and deliver essential language support when and where you need it most.
With 98% client retention rate and 5* service user feedback, we are trusted by:
What makes Word360 different?
We are all about the people, yours and ours. To focus on this, our technologies take the burden away from your teams whilst ensuring your patients and service users are supported at the point of need, whenever, wherever.
Integration of services
Secure API to integrate with your systems
Wordskii platform to manage all your needs from a single portal
We can support your global and community language needs
Subject matter experts
We use professional interpreters and translators with Medical and social care experience
We support emergency services and short notice requirements
We are recognised for our ability in creating positive patient experiences
How inclusive are your services?
We help you to align with the Accessible Information Standard and make your services accessible to all.
Take our Inclusivity assessment to get your inclusivity maturity score!
How we help
Fully managed language services
We will re-design your interpreting and translation services to meet the needs of your organisation through our innovative solutions
You're in safe hands
AI-driven language solutions
With advancements in your service delivery, you need a partner that has scalable secure technical solutions. Wordskii technology offers:
- AI allocation of your requests for faster response
- Secure encrypted data transfer
- Multilevel user accounts and permission controls
- API keys for seamless access to language support
How do your non-English speaking service users contact you?
Now you can enable your non-English speaking patients to contact your organisation, driving independence and freeing up staff time.
"The interpreters are always outstanding. They quickly build up a fantastic rapport with the patients and put the patients at ease. The interpreters also gladly stay to ensure the patients are settled and that any questions and concerns are dealt with."
See how we've helped:
Black Country NHS
"Our contract has been handled with professionalism and such excellent attention to detail that we have seen our services transformed. Staff are confident in supporting their non-English speaking patients and the Wordskii technology has been a game-changer for us, allowing us to realise cost efficiencies whilst increasing quality."
University Hospitals NHS
University Hospitals Birmingham has now successfully transitioned to 82% telephone interpreting bookings, resulting in savings of more than £63,000.
Frequently asked questions
Booking an interpreter can be as easy as picking up the phone. Contact our customer service team now to discuss your needs and we can connect you with the right service as soon as possible.
We can offer translations of any written medical information, from information leaflets to appointment letters. We have decades of experience working in the healthcare sector, and employ specialist linguists to accurately translate complex and sensitive content.
We also offer accessibility and ancillary services such as BSL, Easy Read, and Braille to meet all of your accessibility needs.
With Wordskii Live, you are able to pre-book or connect to an interpreter on-demand. We are able to help you access an interpreter both in advance of a meeting or in last-minute circumstances where you need to connect with an interpreter immediately.
While it can depend on the language in question, in many cases, we will be able to provide you with an interpreter with little to no notice.
Can you help me book a BSL interpreter?
We can arrange a full range of interpreting services, simply get in touch with our customer service team to discuss your needs and we’ll walk you through the process from start to finish.
All of our linguists receive continuous training from our in-house training academy, in addition to their wider career experience. We have decades of experience working in the healthcare sector, and allocate our linguists to jobs based on their given experience within the relevant sector.
This means you can always be assured that your linguist will understand the relevant terminology and practices for your sector.
We have a dedicated secure form where you can send private information to us with confidence.