Health and social care language services
We enable you to create a seamless service user experience for all
We are the largest supplier of interpreting and translation services to the NHS and other health and social care services
This means we have a unique understanding of how we can drive change and deliver essential language support when and where you need it most.
With 98% client retention rate and 5* service user feedback, we are trusted by:
![Health Harmonie](https://www.word360.co.uk/hubfs/Health%20Harmonie.png)
![Harley Street London Premier Day Clinic](https://www.word360.co.uk/hubfs/Harley%20Street%20London%20Premier%20Day%20Clinic.png)
![Optical Express](https://www.word360.co.uk/hubfs/Optical%20Express.png)
![Midland Health](https://www.word360.co.uk/hubfs/Midland%20Health.png)
![Boots](https://www.word360.co.uk/hubfs/Boots.png)
![Illingworth Research Group](https://www.word360.co.uk/hubfs/Illingworth%20Research%20Group.png)
![NHS SBS](https://www.word360.co.uk/hubfs/22%20-%20UM%20Logos%20for%20sliders/NHS%20SBS.png)
What makes Word360 different?
We are all about the people, yours and ours. To focus on this, our technologies take the burden away from your teams whilst ensuring your patients and service users are supported at the point of need, whenever, wherever.
![api integration](https://www.word360.co.uk/hs-fs/hubfs/22%20-%20Icons/Redesigned%20Icons%202023/api%20integration.png?width=100&height=100&name=api%20integration.png)
Integration of services
Secure API to integrate with your systems
![Turn Key Solutions](https://www.word360.co.uk/hs-fs/hubfs/22%20-%20Icons/Redesigned%20Icons%202023/Turn%20Key%20Solutions.png?width=100&height=100&name=Turn%20Key%20Solutions.png)
Turnkey solutions
Wordskii platform to manage all your needs from a single portal
![Icons (17)](https://www.word360.co.uk/hs-fs/hubfs/22%20-%20Icons/Redesigned%20Icons%202023/Icons%20(17).png?width=100&height=100&name=Icons%20(17).png)
350 languages
We can support your global and community language needs
![best in class people_sector specialism](https://www.word360.co.uk/hs-fs/hubfs/22%20-%20Icons/Redesigned%20Icons%202023/best%20in%20class%20%20people_sector%20specialism.png?width=100&height=100&name=best%20in%20class%20%20people_sector%20specialism.png)
Subject matter experts
We use professional interpreters and translators with Medical and social care experience
![24 hours](https://www.word360.co.uk/hs-fs/hubfs/22%20-%20Icons/Redesigned%20Icons%202023/24%20hours.png?width=100&height=100&name=24%20hours.png)
Anytime, anywhere
We support emergency services and short notice requirements
![award winning](https://www.word360.co.uk/hs-fs/hubfs/22%20-%20Icons/Redesigned%20Icons%202023/award%20winning.png?width=100&height=100&name=award%20winning.png)
Award winning
We are recognised for our ability in creating positive patient experiences
![Word360's accessibility and inclusion guide Word360's accessibility and inclusion guide](https://www.word360.co.uk/hubfs/Circle%20crops%20for%20Word360%20(3).png)
Let’s start a conversation
Our language and inclusivity experts are ready to listen to your needs and suggest proven solutions to improve your service user experiences and introduce innovation, whilst driving cost and time efficiencies
How we help
![fully managed solutions](https://www.word360.co.uk/hs-fs/hubfs/22%20-%20Icons/Redesigned%20Icons%202023/fully%20managed%20%20solutions.png?width=100&height=100&name=fully%20managed%20%20solutions.png)
Fully managed language services
We will re-design your interpreting and translation services to meet the needs of your organisation through our innovative solutions.
![api integration](https://www.word360.co.uk/hs-fs/hubfs/22%20-%20Icons/Redesigned%20Icons%202023/api%20integration.png?width=100&height=100&name=api%20integration.png)
Integrate with Wordskii
Our Wordskii solutions offer API integrations that allow you to access language support within your systems.
You're in safe hands
![Goldman Saachs 10,000 Small Businesses Alumni](https://www.word360.co.uk/hubfs/22%20-%20UM%20Logos%20for%20sliders/Goldman%20Saachs%2010%2c000%20Small%20Businesses%20Alumni.png)
![ISO 17100](https://www.word360.co.uk/hubfs/22%20-%20UM%20Logos%20for%20sliders/ISO%2017100.png)
![Cyber Essentials](https://www.word360.co.uk/hubfs/22%20-%20UM%20Logos%20for%20sliders/Cyber%20Essentials.png)
![Corporate Member](https://www.word360.co.uk/hubfs/22%20-%20UM%20Logos%20for%20sliders/Corporate%20Member.png)
![ISO 27001](https://www.word360.co.uk/hubfs/22%20-%20UM%20Logos%20for%20sliders/ISO%2027001.png)
![Disability Confident](https://www.word360.co.uk/hubfs/22%20-%20UM%20Logos%20for%20sliders/Disability%20Confident.png)
![EUATC](https://www.word360.co.uk/hubfs/22%20-%20UM%20Logos%20for%20sliders/EUATC.png)
![ISO 90012008](https://www.word360.co.uk/hubfs/22%20-%20UM%20Logos%20for%20sliders/ISO%2090012008.png)
![ISO 22301](https://www.word360.co.uk/hubfs/22%20-%20UM%20Logos%20for%20sliders/ISO%2022301.png)
![Wordskii platform displayed on a mobile, tablet and laptop screen Wordskii platform displayed on a mobile, tablet and laptop screen](https://www.word360.co.uk/hubfs/22%20-%20Wordskii%20Images/TECH_02-opt.png)
Let’s start a conversation
Our language and inclusivity experts are ready to listen to your needs and suggest proven solutions to improve your service user experiences and introduce innovation, whilst driving cost and time efficiencies
![Untitled (1000 × 548px) (1)](https://www.word360.co.uk/hs-fs/hubfs/22%20-%20Brand%20Collateral/Untitled%20(1000%20%C3%97%20548px)%20(1).png?width=300&height=164&name=Untitled%20(1000%20%C3%97%20548px)%20(1).png)
How do your non-English speaking service users contact you?
Now you can enable your non-English speaking patients to contact your organisation, driving independence and freeing up staff time.
Our Services
![Transcription](https://www.word360.co.uk/hs-fs/hubfs/22%20-%20Icons/Redesigned%20Icons%202023/Transcription.png?width=100&height=100&name=Transcription.png)
Transcription
![Optical express employees using Wordskii Live to communicate with a client in British sign language Optical express employees using Wordskii Live to communicate with a client in British sign language](https://www.word360.co.uk/hubfs/22%20-%20UM%20Circle%20Crop%20Images/32.png)
Let’s start a conversation
Our language and inclusivity experts are ready to listen to your needs and suggest proven solutions to improve your service user experiences and introduce innovation, whilst driving cost and time efficiencies
See how we've helped:
![Hurraw! products and oranges in a bowl](https://www.word360.co.uk/hs-fs/hubfs/hurraw%EF%BF%BD204-1-2resized.jpg?width=400&height=274&name=hurraw%EF%BF%BD204-1-2resized.jpg)
Hurraw!
![shutterstock_696188545](https://www.word360.co.uk/hs-fs/hubfs/Shutterstock%20purchased/shutterstock_696188545.jpg?width=1200&height=800&name=shutterstock_696188545.jpg)
Black Country NHS
"Our contract has been handled with professionalism and such excellent attention to detail that we have seen our services transformed. Staff are confident in supporting their non-English speaking patients and the Wordskii technology has been a game-changer for us, allowing us to realise cost efficiencies whilst increasing quality."
![University Hospitals Birmingham doctor communicating with a patient](https://www.word360.co.uk/hs-fs/hubfs/healthcare-top%20(1).jpeg?width=395&height=274&name=healthcare-top%20(1).jpeg)
University Hospitals NHS
University Hospitals Birmingham has now successfully transitioned to 82% telephone interpreting bookings, resulting in savings of more than £63,000.
Frequently asked questions
I need an interpreter for my appointment. How can I book?
Booking an interpreter can be as easy as picking up the phone. Contact our customer service team now to discuss your needs and we can connect you with the right service as soon as possible.
Can you translate my patient information leaflet?
We can offer translations of any written medical information, from information leaflets to appointment letters. We have decades of experience working in the healthcare sector, and employ specialist linguists to accurately translate complex and sensitive content.
We also offer accessibility and ancillary services such as BSL, Easy Read, and Braille to meet all of your accessibility needs.
How much notice do I need to give to book an interpreter?
With Wordskii Live, you are able to pre-book or connect to an interpreter on-demand. We are able to help you access an interpreter both in advance of a meeting or in last-minute circumstances where you need to connect with an interpreter immediately.
While it can depend on the language in question, in many cases, we will be able to provide you with an interpreter with little to no notice.
Can you help me book a BSL interpreter?
We can arrange a full range of interpreting services, simply get in touch with our customer service team to discuss your needs and we’ll walk you through the process from start to finish.
What experience do your interpreters have?
All of our linguists receive continuous training from our in-house training academy, in addition to their wider career experience. We have decades of experience working in the healthcare sector, and allocate our linguists to jobs based on their given experience within the relevant sector.
This means you can always be assured that your linguist will understand the relevant terminology and practices for your sector.
How can I send patient information to you such as the service users name etc securely?
We have a dedicated secure form where you can send private information to us with confidence.