Word360 | Wordskii Connect | Multilingual Inbound Calls

Call Delays

Miscommunication Risks

No Accountability

One Accountable Service, Not Several Workarounds

Consolidates ad-hoc interpreting arrangements into one vendor relationship with clear cost visibility.

No Separate System for Your Teams to Learn

Works within your existing phone infrastructure - no new tool, no extra login for staff.

No Delay & No Relying on Family to Translate

Callers connect directly to a professional interpreter on-demand, without an informal workaround.

1
Service user makes a call

2
They select a language

3
They are connected with the correct service

4
Interpreter joins the call live

What Is Wordskii Connect?

Wordskii Connect is a multilingual inbound call service from Word360. Callers who do not speak English dial in, choose their language and are connected to a professional interpreter right away, with no booking or app needed. It is used by healthcare providers, helplines and businesses.

How Does This Compare On Cost To Our Current Ad-Hoc Interpreting Arrangements?

Wordskii Connect works out more cost-effective than piecing together ad-hoc cover, since you're paying for one consistent service rather than a mix of informal solutions e.g. staff time, and occasional missed calls.

Does This Require Integration Work From Our IT Team, Or New Infrastructure?

No new infrastructure is needed, Wordskii Connect works within your existing phone line. Setup is handled on our side, so there's minimal involvement needed from your IT team beyond initial coordination.

Does The Interpreter Join The Call In Real Time, Or Is There A Wait?

Interpreters join live, without a booking. Our typical connection time is under 60 seconds.