The HealthTrust Europe Total Language Solutions framework agreement supports healthcare organisations to service their local interpretation and translation requirements through experienced suppliers like Word360.
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For this framework, we cover these lots

  • Lot 1 - On-site and Remote Interpretation, Translation and Transcription
  • Lot 2 -Non-Spoken Interpretation Translation Services

Benefits of using the HealthTrust Europe

By complying with the robust measures advocated by the HealthTrust Europe, clients will benefit from:
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An opportunity to achieve cost and time savings using technological solutions

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Competitive market rates

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HealthTrust Europe managed compliance checks to deliver continued service excellence

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Dedicated contract management

Wordskii AI

"Word360 really understand the healthcare marketplace. They have brought a wealth of experience to our Trust and significantly improved the patient experience."

 

Black Country Healthcare NHS FT

Let us help you find the right solution through the HealthTrust Europe Total Language Solutions framework.

Frequently asked questions

How do I buy from the HealthTrust Europe Total Language Solutions framework?

You can work with Word360 from through the HealthTrust Europe Total Language Solutions framework either through direct award or further mini competition. 

 

There is no minimum spend requirement. 

 

Book a call with our HTE account manager here

I'm not sure which Lot is right for my organisation. Can you help?

As part of our evaluation of your needs, we will identify the key requirements across your organisation to achieve the best results for your communication needs.

 

Word360 have all of the necessary regulatory and compliance measures in place to assure that the quality of our service is 'best in class'.

 

Direct award is available on the majority of frameworks so speak to us about the most effective route to market for your organisation.

We have an urgent requirement but we haven't worked with you before. How can we use you?

We understand that sometimes you need access to interpreters in a hurry.  Not a problem. We are used to supplying short notice support around the country and in some of the rarest languages.  

 

Direct award is available on the majority of frameworks so speak to us about the most effective route to market for your organisation.

What experience do your interpreters have?

There is a mandatory requirement under this framework for all linguists to have professional qualifications and experience.

 

All of our linguists comply with this prerequisite and are even Enhanced DBS (Security) checked as standard.

 

We have decades of experience working in the healthcare sector and allocate our linguists to jobs based on their given experience within the relevant sector such as mental health or working with children.

Do you supply British Sign Language interpreters?

Yes.  We can supply the full suite of non-spoken communication services.

 

We understand that deaf patients must have a professional NRCPD registered, RSLI qualified interpreter at their appointments.  That is why we work alongside some of the best specialist BSL providers to ensure we can offer support 24 hours a day.  

 

Simply get in touch with our customer service team to discuss your needs and we’ll walk you through the process from start to finish.

Will I get the same interpreter for multiple interpreting sessions?

Yes - Absolutely.  We understand the importance of continuity and the rapport that you and your team will have built with an interpreter – so unless you tell us otherwise, we will always try to ensure that you have the same interpreter for all of your interpreting sessions, where possible. 

 

If for any reason the interpreter is unavailable, we will try to match the skills and experience of the interpreter with the replacement.