Who is the National Lottery Community Fund?
The National Lottery Community Fund (NLCF), formerly the Big Lottery Fund, is a branch of the National Lottery dedicated to using funds raised from players to help community and charity organisations thrive.
In 2019 to 2020, they granted more than £588 million to good causes, from mental health support to cultural growth and support centres.
One of the aims of the National Lottery Community Fund is to make its funding as widely available as possible in order to have the strongest feasible impact. In pursuit of this, they needed to:
- Create a series of BSL videos to provide accessibility to funds for the d/Deaf community
- Work within tight budgetary constraints
- Make its funding and application processes more accessible to those who are able to benefit from them
- Establish a multilingual call centre to broaden access to advice and support surrounding its funding
The National Lottery Community Fund needed an informed, holistic approach to accessibility improvements, to allow more valued community groups access to funding that could help their causes.
Particularly in the case of the d/Deaf community, there is a legal obligation under the Accessible Information Standard to ensure that people are able to access the same information and opportunities, regardless of ability.
Benefits at a glance
A range of expert-reviewed BSL video content created with closed captions
Established a multi-lingual call centre
Funding made available to much broader audiences
Savings of 17.5% throughout the project to date
More than 250 languages available
Connection with linguists available within minutes
Download the full case study
Read how we helped The National Lottery Fund establish their new multilingual call centre and with the creation of BSL video content