Who is University Hospitals Birmingham NHS Foundation Trust?
The University Hospitals Birmingham NHS Foundation Trust (UHB) sees and treats more than 2.2 million people every year and delivers more babies than anywhere else in Europe.
The trust operates the Queen Elizabeth Hospital (QEH) in Edgbaston as well as number of other hospitals and smaller satellite units throughout the region, employing more than 20,000 staff. The QEH is a regional centre for cancer, trauma, renal dialysis, burns, HIV and AIDS, as well as respiratory conditions.
In fact, as a result of its expertise in treating trauma patients and military casualties, the trust has been designated both a Level 1 Trauma Centre and host the UK’s only £20 million National Institute for Health Research Surgical Reconstruction and Microbiology Research Centre.
A Global Digital Exemplar, University Hospitals Birmingham NHS Foundation Trust has robust plans to accelerate its digital maturity over the next 5 years.
The UHB Trust operates over major sites in the West Midlands including Birmingham Queen Elizabeth Hospital, Solihull Hospital, Heartlands Hospital, and Good Hope Hospital, treating more than 2 million patients a year.
With such large numbers of service users in vast facilities, it’s crucial that the Trust is able to offer equitable access of services across all sites in a particularly diverse region of the UK.
Rising costs and increasing pressure on resources meant that UHB was looking for an end-to-end service provider that offered guidance and could implement Trust-wide improvements immediately with measurable results.
UHB was dealing with a failing supply from its incumbent language services provider, especially in support of deaf patients, and urgently needed to find a high-quality alternative, with an assurance of supply.
To reflect its ethos of adopting digital solutions to drive efficiencies, UHB also wanted a partner with comprehensive technologies across all services and who shared its vision for continual innovation over the life of the contract.
UHB has now successfully transitioned to 42% telephone interpreting bookings, resulting in savings of more than £63,000 in 2017 alone.
In 2018, the Heart of England NHS Foundation Trust merged with UHB, and Word360 took over supply for the additional sites too.
Through our services, UHB has managed to meet or exceed every single one of its accessibility targets and we have exceeded on all of our contractual performance targets.
Since the start of the contract, all complaints relating to the provision of D/deaf support services have stopped due to our continued community relationships with specialist D/deaf support organisations and increased training for all UHB staff.