Who is Women's Aid?
Founded in 1974 out of the iconic women’s movements of the time, Women’s Aid, or the National Women’s Aid Foundation as it was then, brought together almost 40 independent refugee services across the UK for the first time.
Now, with 180 organisations providing nearly 300 services, Women’s Aid provides shelter for women and children escaping abusive environments. It has successfully campaigned on important issues for the advancement of women and indeed society as a whole, such as making coercive and controlling behaviour an offence and making Relationships and Sex Education mandatory in schools from 2020.
Our work with Women’s Aid presented a number of novel challenges, unique to them as a client:
- The need for complete data security, confidentiality, and trust to protect individuals and their families
- Creation of anonymous interpreter bookings with anonymised locations
- The need for specialist training and upskilling for linguists for sensitive subject matters such as domestic violence
- A requirement for an entirely female linguist base
Arguably one of the major challenges in our work with Women’s Aid was the need for a significant degree of understanding and trust as well as becoming responsible in part for the protection of vulnerable women and children escaping abuse.
In Word360, Women’s Aid has found a reliable, secure language services partner, on whom they have been able to depend for more than a decade. They have their own dedicated, and specifically trained task force of linguists who are available whenever, and wherever they need.
These interpreters also receive training input from Women’s Aid themselves, who thereby are able to directly ensure that the linguists they use are equipped for the relevant tasks.
In that time, there have been zero security breaches of sensitive information of any kind, and we continue to take a collaborative and considerate approach to our work with Women’s Aid.