Telephone interpreting

Do you have hang-ups about interpretation for conference calls? Connect with our global network of telephone interpreters in under 60 seconds in any language.

Buy now
hero2@2x

Telephone interpreting services

Need a reliable interpreter on your next conference call? We can connect you with a professional interpreter from any device, 24 hours a day. Be confident your message isn’t getting lost in translation with services that work on a landline, mobile or PC conference call.

shutterstock_1687244926-1

Fast, convenient and professional

Easily and confidently add multiple participants to a conference call without compromising call quality. Your expert interpreter will keep the conversation structured and clear, so the risk of talking over each other or getting frustrated is reduced. We’re an extension of your existing customer service team, helping to keep things simple and straightforward.

Multilingual customer service helpdesk

Make outbound calls via multilingual phone lines that allow non-English speakers to call through with an interpreter to make any conversation accessible to all. There’s a live operator helpdesk if someone is disconnected or there are connection issues.

Some of our happy customers

We’ve helped organisations from all over the world and every sector imaginable find the solution to their communication needs. You may recognise some of our happy customers.

How it works

You have complete control of when, how and where you utilise an expert telephone interpreter. We adapt to meet your needs. Whether you have global operations or need an interpreter for a single call, our solutions are scalable to your specific requirements. With Word360, access professional interpreters 24/7, 365 days a year.

Step 1

Choose your service plan

How-it-works-0-04
Step 2

Receive secure access codes

how-it-works-02
Step 3

Select your languages

how-it-works-03
Step 4

Connect to an interpreter

how-it-works-03

The benefits of using Word360

clockIcon

Plan ahead or be connected immediately

chatIcon

Access sector specialist interpreters

supportIcon

24/7 live operator support desk

serviceIcon

Full service management through Wordskii service

trainingIcon

Interpreters go through an extensive training program

payIcon

Only pay for what you use. No minimum fees.

mobileIcon

Connect via a mobile phone, landline or through your PC

telephonyIcon

API keys to integrate with telephony systems and customisable call workflows

Looking for a tailored solution?

Speak to one of our award-winning customer service team and get a quote today.

testBoxed@2x
twoColumnIconDefault

Direct dials

Immediately connect to an interpreter you’ve previously worked with via direct calls. You can be working with them in under 30 seconds because the system doesn’t need to search for the next available interpreter.

voiceActivated

Voice activated languages

Remembering specific language codes or searching through long lists can be time-consuming. Easily skip this by using our voice activated language service and get started right away.

Ideal scenarios to utilise our telephone interpreting

  • International business meetings
  • Council meetings
  • VCSE/ Charity organisation enquiries
  • Unplanned or emergency police reportings
  • Court proceedings

Buy in bundles and save

All the benefits of our telephone interpreting with added flexibility. Use whenever you need as opposed to having a pre-booked time - call in the middle of the night? Use minutes as and when you need.

£250 credit bundle

£500 credit bundle

£750 credit bundle

"Word360 offer more than a service, they really do work hard to understand the individuality of organisations, endeavoring to form a robust partnership with the customer at its heart. "
What our clients say.. illingworth research

Frequently asked questions

How far in advance do I need to book a telephone interpreter?

Telephone interpreting is designed as a quick and fast solution to getting language support when you need it.  Therefore, through the Wordskii telephone interpreting service, our clients can be connected to a qualified interpreter in less than 30 seconds.  better still, if a telephone interpreter is pre booked, calls can be connected within a few seconds.

Our credit bundles and contract services offer complete flexibility enabling our clients to access telephone interpreters through unique secure pin codes and automated menus so that multiple teams within an organisation can use the telephone interpreting service when there is a requirement.  Speak to one of our teams who will be happy to demonstrate the Wordskii telephone interpreting service.

Do we need to pre-book telephone interpreting calls or is the service available on demand?

With our proprietary telephone interpreting system, Wordskii, our clients have the flexibility to book an interpreter in advance or use out on-demand service.  We offer complete flexibility to suit the needs of your organisation.

How many people can I add on to a telephone interpreting conference?

The Wordskii telephone interpreting system is designed to allow an unlimited number of participants onto a telephone interpreting conference call; however, for the interpreter to communicate effectively, we would advise that they interpret for a maximum of 2 people per session to avoid confusion.

Will I get the same interpreter for multiple telephone interpreting sessions?

The Wordskii telephone interpreting system uses intelligent allocation.  For our on-demand service, the system will always try to contact interpreters that you have worked with before for a better interpreting experience, however this is not always possible and you will be connected to the next available interpreter.

If there is a particular interpreter that you would like to use for a telephone interpreting session, we suggest that you book in advance so that a member of our customer service team can find a time when your preferred interpreter is available.

What if my telephone interpreting call goes on for longer than expected?

For the single use services, once you have used up all of your pre-paid minutes, you will need to top-up your credits to continue your session. 

If you are a contracted customer with monthly billing and you have pre-booked an interpreter for a set time, you can continue your call and the additional time will be charged to your account.  

For pre-booked sessions, please note, that the interpreter may not be able to stay on the telephone interpretation session after the pre-booked time has elapsed so please ensure that you initially book for the correct time.

Why Word360?

Our passionate, experienced and award-winning team help you connect with the wider world. By working with the very best experts, we deliver outstanding services every single time. Quality and reliability offered with consistency - that’s what we’re striving to give you. We’re not here to meet expectations but exceed them.

Find out more
The Word360 team
Get in touch

We’re ready to find a tailored solution to your interpreting needs. Our friendly, award-winning customer care team are waiting to answer your question.

Get in touch with our helpful experts today
salut-bottom-cta-05