Birmingham-based language technology company Word360 is celebrating a "hat trick" at the Birmingham Chamber of Commerce Awards 2024, winning in the 'Contribution to the Community', 'Excellence in Customer Service' and 'Greater Birmingham Business of the Year' categories.

The Greater Birmingham Chambers of Commerce Awards, held at The ICC Birmingham, are the region's biggest annual celebration of the best of Birmingham, recognising and celebrating the outstanding achievements and contributions of businesses in the region. Word360's triumph in three categories reflects the company's unwavering commitment to making a positive impact on the community and providing exceptional service to its customers.

Chambers of commerce awards 2024 - Excellence in contribution to the community winnerContribution to the Community

One of the highlights of the evening was Word360's recognition for its outstanding Contribution to the Community. From delivering a baby at Heartlands Hospital to supporting women in distress through Birmingham and Solihull Women's Aid, Word360 has been at the forefront of breaking down language barriers in the community. The company's co-founder, Kavita Parmar, expressed her gratitude for the acknowledgment, stating, "Our journey has always been about more than just business. It's about making a difference in disadvantaged communities and the lives of those around us."

Chambers of commerce awards 2024 - Excellence in customer service winner

Excellence in Customer Service

Word360's commitment to Excellence in Customer Service has been a cornerstone of its success. The company takes pride in its 4,000-strong network of linguists and in-house teams, delivering over 350 languages and dialects as well as communication support for the hearing and sight impaired.

"Improving the customer journey for non-English speakers has been one of our key advancements in the last year." Kavita remarks. "Our innovative Wordskii technology, developed in-house, today enables the delivery of any language, at any time, at the point of care. This is redefining the patient experience for thousands using the NHS, as well as for FTSE 100 companies internationally."

This award reaffirms Word360's dedication to providing unparalleled service to its clients.

Business of the Year

The pinnacle of the evening was Word360 being crowned Business of the Year, a testament to its overall excellence and positive impact on the Greater Birmingham community. This prestigious award recognises the company's outstanding achievements, innovation, and leadership within the language services industry. 

Judges described Word360 as “an excellent company that exemplifies Birmingham - combining tech, innovation and entrepreneurialism with diversity and wellbeing for communities.”

They added: “Word360 demonstrate a high level of flexibility and responsiveness to customer needs, use their data and understanding of communities to target provision and find out about emerging needs.

“Word360 really understand what is needed to give the most diverse people access to health and care services and enable communications for all abilities.”

A Milestone for Diversity in Leadership

Word360 CCO Kavita winning showcasing winning awardAs an award-winning 'Woman in Tech' from a diverse background, Word360 Co-Founder Kavita Parmar is an active advocate for equal opportunities and promoting women entering the tech sector. Immersing herself in the male-dominated world of tech, she developed her business and technology skills to launch the Wordskii software platform in 2016.

The Business of the Year award is a milestone not just for Word360, but for the Birmingham business community recognising a trailblazing female leader in the tech and business arena. This award symbolizes the breaking down of traditional barriers and serves as an example for aspiring female leaders in the industry.

"Awards like this mean so much, especially for the underrepresented voices in tech. It reinforces the idea that diversity is not just a buzzword but a catalyst that drives innovation and success in the region," emphasised Kavita.


The full list of winners at the Greater Birmingham Chamber of Commerce Awards 2024 can be seen here: Greater Birmingham Chamber of Commerce Awards 2024 - Winners

Photo credit: Edwin Ladd- Mr Ladd Media©

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